Discussion BEWARE! Newegg selling returned USED OPEN BOX items as NEW

[aque0us]

Recently purchased a graphics card from Newegg and to my surprise, the previous buyer put an additional UPS label inside the box which Newegg overlooked and didn't remove!

<LINK REMOVED>. Mod Edit: Do not post your or other peoples personal information.

https://linkpicture.com/q/6FA7A894-2F97-4D0D-A5A9-3018801938DF_1_105_c.jpeg
proves it was delivered back to newegg

https://linkpicture.com/q/F9BB1DF7-6587-4C71-BF88-671C7997C8EB_1_105_c.jpeg
my order just 12 days later, no way they sent it to saphire to get inspected or marked as refurb or whatever!

VERY UPSET, they will be hearing from me tomorrow. Paid for new, not open box.

 

[Darkbreeze]

Gotta be honest, Newegg really doesn't care what you, me or the next guy thinks about it. This is probably the LEAST of their offenses if we want to get down to brass tacks. Seriously, they sent me a previously shipped, completely shattered tempered glass side panel, and then tried to fight me on issuing a refund. This is what you get when you allow a Chinese consortium to run a business physically based in the US, and aside from stomping your feet and shaking your fists, there really isn't much you can do about it.

 

[Wolfshadw]

Was the graphics card box/shrink wrap opened or just the shipping box?

-Wolf sends

 

[Zerk2012]

My understanding on Neweggs policy.

1. Any item that has had the original seal broke on the box can not be sold as New it must be labeled as a Open Box.

2. All returned items as defective goes to their CA warehouse where they are tested in house before it is sent back to the manufacture. This way they can show where they tested the product and it was defective leaving the manufacturer no choice but to issue a refund for their cost of the product. This is fairly cut and dry for them we are buying X dollar amount of your products and need a refund on this defective card.

What you should of done was take a picture of the seal on the box broke then opened it up and take a picture of the return label that was left inside the box.

I have never had a problem with them the only return ( I have bought a ton of parts from them over the years)I had to send them was a Samsung 860 EVO drive. Put it in the customers PC and it would fail to install windows. Installed it into my PC and ran their software and it was slower than a regular HDD. So I took a screen shot and started the RMA process (1 day to get the RMA approved). I had to get this customers PC built so I sent it back 2nd day air and to my surprise I had another drive 5 days later. So they received my drive , tested it and sent me a new drive right away.

EDIT for my poor spelling.

 

[Darkbreeze]

I never had problems with them either, until I did. I've made somewhere in the neighborhood of 800 or more (Probably a lot more) purchases through Newegg since about 2004, when I made my first purchase through them which was an Athlon64 FX-53 that cost around 800 bucks for a machine I assembled for the combined office of the alternate defense counsel/ useful public service office in Colorado Springs. That was my first Newegg purchase.

I can't recall having any significant problems with Newegg that weren't simply common to purchases of hardware from ANY retailer, online or otherwise, or problems common to ALL online vendors including much longer shipping times back in the day, until 2016 when Newegg was purchased by Liaison Interactive and things in my experience have gone rapidly downhill since then. They are not a highly customer friendly retailer like they used to be. Like I said, I still buy things from them occasionally, but over the last two years I have significantly reduced the number of orders I purchase through them because I simply get better service through Amazon, B&H Photo, Adorama and even Ebay in some cases. But if there is a significant enough price difference, and sometimes there is, I will order through Newegg.

I will not order monitors, at all, through them, and I won't order ANYTHING that has any portion of it constructed of tempered glass because they refuse, and I know because I've talked directly with one of their warehouse shipping managers at the main California fulfillment warehouse in City of Industy, about arranging additional protective packaging for the tempered glass side panel I purchased through them after getting three others delivered already shattered in the box, and they refused saying it would be fine because they shipped like that all the time.

So it came in ONLY the box that Fractal design put it in, no bubble wrap, no nothing, shattered. Exactly as I knew it would be. I have had a few other "mishaps" and "wrong parts" from them as well over the last 24 months or so, so I can't find fault with anybody who says they got scrooged by Newegg.

I REALLY wish Geeks.com, the original one, had been able to make it. They were high on my list of preferred online vendors when they were still in business.

 

[Joseph57]

I used to buy a lot of pc parts from Newegg, then within this past year I have only made a couple of purchase's. Amazon has had better prices and better ship (prime acct). I have not had an opportunity to RMA from Amazon yet but my Mrs. has, and they gave her no grief.
I do not know what has happened to Newegg but they are not the same company I started buying parts from in '02

 

[kanewolf]

The main thing, on Newegg website, IMO, is to check the "sold by NewEgg" It is less obvious when a third party seller is involved.
NewEgg.com used to be just their sales. To compete with Amazon they have so many third party sales that I personally ALWAYS filter out.

 

[Darkbreeze]

The main thing, on Newegg website, IMO, is to check the "sold by NewEgg" It is less obvious when a third party seller is involved.
NewEgg.com used to be just their sales. To compete with Amazon they have so many third party sales that I personally ALWAYS filter out.

That's true too, but my problems did not stem from third party purchases. They were all related to products purchased directly from and shipped from, Newegg themselves.

One example, only, is their pixel policy. Unless you have MANY dead pixels, Newegg will NOT replace any monitor you purchase through them. Places like Amazon or B&H Photo, will replace your purchase no matter WHAT the problem is with it, one dead pixel included, so long as you are still within the first 30 days or so and are (In most cases) willing to pay to have the item shipped back to them for replacement. Newegg, ain't gonna have it in a situation like that. They'll tell you to shove off. I've had them do it already on the very first day of receiving a customers monitor that had three dead pixels. Going to look at the policy right now, it seems they've abandoned it at least for now. Likely that is due to the pinch they are feeling due to the 'Rona situation, but it's indicative of how they are now anyhow that they had such a policy to begin with.