Question BIOS and Windows doesn't see correct amount of RAM

adrianowicz11

Prominent
Dec 9, 2017
4
0
510
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Hey there!
I hope you can help me, I have realized that on my younger cousin's PC, there is a problem with memory - BIOS & Windows can only see 4 usable out 8 GB ram. CPU-Z program shows 8 GB RAM on Dual Channel which is kinda weird but shows how it should be. If I try to change memory frequencies in BIOS after applying settings, the computer resets 5 times automatically than restore to defaults. BIOS also downclocks only one memory as it shows in top right corner to 2133Mhz while the memories she got is 3000 Mhz. What's strange that in Board Explorer in Click Bios I can see 2 physical memories installed on my motherboard thus it shows only one in the computer info window.
I've already tried to update the BIOS, test each memory slot with different combinations and clear CMOS, but I still can't make it work :(

specs:
OS: Windows 10 Pro 64-bit
MOBO: MSI B350 TOMAHAWK AM4
CPU: Ryzen 5 1600, 3.2GHz
RAM Patriot Viper 4 DDR4, 2x4GB, 3000MHz,
GPU: GTX 1060 6GB
 

adrianowicz11

Prominent
Dec 9, 2017
4
0
510
0
Hey there!
I hope you can help me, I have realized that on my younger cousin's PC, there is a problem with memory - BIOS & Windows can only see 4 usable out 8 GB ram. CPU-Z program shows 8 GB RAM on Dual Channel which is kinda weird but shows how it should be. If I try to change memory frequencies in BIOS after applying settings, the computer resets 5 times automatically than restore to defaults. BIOS also downclocks only one memory as it shows in top right corner to 2133Mhz while the memories she got is 3000 Mhz. What's strange that in Board Explorer in Click Bios I can see 2 physical memories installed on my motherboard thus it shows only one in the computer info window.
I've already tried to update the BIOS, test each memory slot with different combinations and clear CMOS, but I still can't make it work :(

specs:
OS: Windows 10 Pro 64-bit
MOBO: MSI B350 TOMAHAWK AM4
CPU: Ryzen 5 1600, 3.2GHz
RAM Patriot Viper 4 DDR4, 2x4GB, 3000MHz,
GPU: GTX 1060 6GB
Here are screenshots:
https://ibb.co/RcDyyqC
https://ibb.co/HPTfbJ4
https://ibb.co/N1zMFg5
https://ibb.co/M9M9crV
 

adrianowicz11

Prominent
Dec 9, 2017
4
0
510
0

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