Question Bios gray screen

Jun 20, 2023
I have a windows 10 PC, and I'm trying to turn on V-Virtualization, but I'm only getting a gray screen in bios, I then press enter and it boots me into windows. Motherboard: HP 1494, How to fix this?


Win 11 Master
Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Notebook not booting to windows just goes to a gray screen.

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.

Recover the BIOS using a key press combination.

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Click Run Once.
Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.

Click here for the HP Cloud Recovery Tool (Windows 10) link.

Advice on HP website is to hit F10 until the bios screen comes up. and if the BIOS shows as grey it means there is an internal hardware problem...


Win 11 Master
So they don't have the same bios? As its likely they use same maker. and have same errors.

I guess the recovery process might only exist on laptops.

grey screen seems to indicate a corrupt bios. Fixing it is probably difficult as only thought I have is to update the bios and you would need to be in bios to do that... circle. can't flash bios to fix it.

At least windows works but you can't set up virtualisation...