BioShock: Infinite Crashes my PC

ptm11

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Jan 26, 2014
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Hi this is my first time posting.

I am running Windows 8 64-bit. Here are my specs:

Processor Information:
Vendor: AuthenticAMD
CPU Family: 0x15
CPU Model: 0x0
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 1896 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 8 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 7640G

DirectX Driver Name: aticfx32.dll
Driver Version: 9.12.0.0
DirectX Driver Version: 8.17.10.1172
Driver Date: 19 Dec 2012
OpenGL Version: 4.2
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 7640G
VendorID: 0x1002
DeviceID: 0x9903
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.78" x 7.48" (15.67" diag)
35.0cm x 19.0cm (39.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: 512 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 7636 Mb


I recently got BioShock: Infinite on Steam. The game loads fine. Once I get into the game, it randomly crashes every few minutes. I have tried the following to no avail:

Windows Compatibility with XP, Vista, and Win7 for the BioShock game file.

Disable Steam Community box

Updated Graphics card drivers (Windows didn't find anything better than what was installed)

Tried the issues and fixes here, too:
https://support.steampowered.com/kb_article.php?ref=4026-QPZC-0971

Nothing works. My entire PC crashes.

Any advice? Thanks in advance.

 

Batguerra

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Jan 13, 2014
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Yeah like you said, even that you could run teh game, your laptop apparently is getting hot, you need to cooldown your components by buying a coolerpad or something.

Steam is a pain in the ass when it comes to refunds, normally they only refund you if the game came broken, but as I see the game is not running and they will say something like "But you bought the game and saw the requirements, no way we will refund you".
 

Batguerra

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Jan 13, 2014
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I see that is a laptop integrated graphics card, and most laptops won't run modern games and if they do, they run on low resolutions and details.

By pc crashing you mean teh game crash and goes to desktop or litereally it reboots the pc?
 

ptm11

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Jan 26, 2014
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The strange thing is, the game passed my canurunit test.

And it crashes the whole pc. Just shuts it off. No reboot at all. Also I notice the right side of the laptop gets pretty hot. Maybe the game is causing my CPU to overheat? It even does this on the lowest settings.

I'm somewhat disappointed. Maybe I can get a refund on the game from Steam?
 

Batguerra

Honorable
Jan 13, 2014
232
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10,710
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Yeah like you said, even that you could run teh game, your laptop apparently is getting hot, you need to cooldown your components by buying a coolerpad or something.

Steam is a pain in the ass when it comes to refunds, normally they only refund you if the game came broken, but as I see the game is not running and they will say something like "But you bought the game and saw the requirements, no way we will refund you".
 

psychodegu

Distinguished
Dec 27, 2011
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Try setting the game to the lowest setting you can, including the lowest resolution. And play with your lap topon a laptop cooler. See if your computer can play it that way. If it can then try playing it with a hardware temp monitor running so that you can see how hot it is getting.
 

ptm11

Honorable
Jan 26, 2014
4
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Thanks for the answers. I will try the lowest settings and cooler solution. The game does start and looks and plays well for a few minutes. I think it must be the overheating issue. Thanks again.
 

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