Black background + non existent icons

[salerhino]

My friend has this problem where he has no background image (it is black) and icons are as well black/there are no icons.

https://steamuserimages-a.akamaihd.net/ugc/937213906542014171/B2CBC307B727252BE47A5743D88CF50ECF2EB942/

https://steamuserimages-a.akamaihd.net/ugc/937213906542565845/AEA30281F468EAB4598E073C0AF578E0C5DF1823/

 

[stevenjemint]

Try running through this -

Method 1:

To diagnose the problem whether any third party program or application is causing the conflict, I would suggest you to try “clean boot” and check if it helps.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows



https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0



If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.



Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

The above steps holds good for Windows 10 as well.

If the issue persists, follow method 2

Method 2:

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

The above steps holds good for Windows 10 as well.

 

[salerhino]

His windows version is 7, so is the 2nd method applicable to him?

 

[stevenjemint]

His windows version is 7, so is the 2nd method applicable to him?

Yes.

 

[salerhino]

Both method 1 and 2 didn't work saddly.