Black ops 2 freezing

[Don_74]

I am having trouble geting past the load up of black ops 2 on my laptop you know where it does the whole thing where he is like "Alex Mason was my father...." can anyone help me?

 

[Labrynthian]

What do you mean by "trouble getting past the load up"? What trouble? What happens? What laptop are you using? Details!!!

 

[Don_74]

The load up when you run the Black Ops 2 app and it shows the treyarch and activision logos, and im using a lenvo laptop i dont know what model. What happens is when i double click the shortcut or go into steam and run it (Black Ops 2 not the zombies or multiplayer which also freeze) it shows the clip where it shows the logos and then it shows the little girl getting burned and then the screen goes black and it says not responding finding solutions and then it tells me to close the program. Also when i check the preformance from the task manager from the beginning of of running the app til it freezes is 82% then when the girl gets burned 4% if this info is any use. Also please reply.

 

[Labrynthian]

Ah. So you have to remove it and reinstall it. Also, please go to start, and search for dxdiag. Then look at the system information and display information and post it up here, just to make sure it's ONLY an application problem. I think it is, but I can only be sure when I know your computer specifications. Anyway, do a complete reinstall and it should work.

 

[Don_74]

Ok what info should i place all of it in the systems tab

 

[Don_74]

Also during installation when i put disc two in it says error/f application was not found

 

[Labrynthian]

Post your CPU, RAM, Graphics card, driver and direct X information. Ok so that means one of your discs are corrupted. You have to get it exchanged.

 

[Don_74]

alright ill go tomorrow and ok
4096MB RAM
DirectX 11
Intel(R) Core(TM) i3-2350M CPU @ 2.30 GHz (4 CPUs), ~2.3GHz
idk how to find the graphics card and driver info or if the following was correct

 

[Labrynthian]

Go to start, type in the search bar "dxdiag" and run it, you'll get all in the info, go to the display, and paste the settings.

 

[Don_74]

all the info is below
------------------
System Information
------------------
Time of this report: 11/25/2012, 15:54:34
Machine name: DONOVAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 4334
BIOS: InsydeH2O Version 03.60.4240CN30WW(V2.16)
Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4040MB RAM
Page File: 2035MB used, 6041MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_397517AA&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LEN40B0
Native Mode: 1366 x 768(p) (60.000Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2342 (English)
Driver Version: 8.15.10.2342
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/25/2011 04:17:46, 7473664 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-3C7D-7F19A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x397517AA
Revision ID: 0x0009
Driver Strong Name: oem8.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2342ci\ven_8086&dev_0116
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

 

[Labrynthian]

All right, so looking at your info, you've got a pretty low end set up, which is why you're having problems. Your processor is only an i3 and your graphics card is a low end one. Your RAM is ok. You're going to need a better processor and video card to run the game smoothly.
In any case, as I said earlier, it appears there's a problem with the installation disc, or some key installation files. Get the CDs exchanged, tell them it's corrupted it. There shouldn't be any issues with reinstalling the game. "Application not found" type messages usually means there are corrupted files that aren't reading as they should.

 

[ScorpioGreatOne]

I Have Black Screen after the trailer too! all of my driver is update also.
here my system detail:

------------------
System Information
------------------
Time of this report: 1/7/2013, 23:08:22
Machine name: SCORPIO-PC
Operating System: Windows 8 Enterprise 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: Persian (Regional Setting: Persian)
System Manufacturer: ASUS Inc.
System Model: P9X79
BIOS: ROM BIOS PLUS Version 1.10
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.80GHz (4 CPUs), ~3.8GHz
Memory: 16384MB RAM
Available OS Memory: 16384MB RAM
Page File: 2354MB used, 14030MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 570 TI GT
Manufacturer: NVIDIA
Chip type: GeForce 570 TI GT
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_0407&SUBSYS_01F11028&REV_A1
Display Memory: 2048 MB
Dedicated Memory: 2048 MB
Shared Memory: 0 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VS228
Monitor Id: ACI22FD
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1070 (English)
Driver Version: 9.18.13.1070
DDI Version: 10
Feature Levels: 10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 12/3/2012 19:17:14, 18045968 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4747-11CF-B677-FC211CC2C435}
Vendor ID: 0x10DE
Device ID: 0x0407
SubSys ID: 0x01F11028
Revision ID: 0x00A1
Driver Strong Name: oem6.inf:0f066de3db9207a9:Section002:9.18.13.1070ci\ven_10de&dev_0407&subsys_01f11028
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C