Black screen after new ram

[MLG_No_Scope]

I am getting an black screen when i put both ram sticks in the motherboard and cannot get past the boot menu.

with 1 stick in i can get past the boot menu, but then an bsod shows up.

anyone have some idea what is going on?

 

[rgd1101]

what is the exact model of these ram? are they from a kit or individual stick?
model of the motherboard?

 

[MLG_No_Scope]

The ram: XMS3 — 8GB (2x4GB) DDR3 1333MHz C9 Memory Kit (https://www.corsair.com/us/en/Categories/Products/Memory/XMS3-%E2%80%94-8GB-%282x4GB%29-DDR3-1333MHz-C9-Memory-Kit/p/CMX8GX3M2A1333C9)
The Mobo: MS-7613 (Iona-GL8E) (https://support.hp.com/nl-nl/document/c02049307)
The pc: HP Pro 3130 MicroTower PC

Windows 10 x64
The ram is compatible, says this website (http://www.pc-specs.com/mobo/HP/HP_MS-7613_(Iona-GL8E)/3414/Compatible_RAM)

 

[rgd1101]

with 1 stick boot into bios and see if the see the ram spec correctly.

 

[MLG_No_Scope]

The bios can read both sticks seperatly. right amount of ram and speed.

so that is not the problem, the problem is that the screen stays black after i installed both at the same time

 

[rgd1101]

What is the old ram?
try different slot combination on the mobo?

 

[MLG_No_Scope]

The old ram is a elpida 2gb 2rx8 pc3-10600u-9-10-b0

done all different combinations, no luck.

all motherboard slots works tho

 

[rgd1101]

Possible the old mobo/psu not outputing enough voltage? is there option in bios to up the voltage?

 

[MLG_No_Scope]

ahhh, that can be the problem.

small update. tried to use the ram sticks on another system. the system boots up with both sticks as normaly.

maybe an tutorial how to set the amount of voltage in the BIOS? there isn't an direct option for that.

 

[MLG_No_Scope]

So after searching hours, found out i cannot change the voltage value as it has to do with the PSU. surely something isn't right here

 

[rgd1101]

can you return it and try some ddr3L ram?

 

[MLG_No_Scope]

can you return it and try some ddr3L ram?

i can return it, but affording ddr3l just to try if it works is a little bit out of the question. I'm just going to refund this ram card and buying the exact same ram cards that is already in the pc.

 

[MLG_No_Scope]

Thanks for the help anyway

 

[IceMel]

I had this problem with an HP laptop and solved by adding one stick at a time. Keeping the original 2 GB stick in first slot and adding 8 GB to second slot. Then putting working 8 GB stick in slot one and adding new 8 GB to slot 2. Clicked through "RAM change error message each time. Saw momentary black screen but windows booted. Go figure.