[SOLVED] Black screen and crash while playing games

[Anzar412]

Hi Guys,

Recently, I changed my graphic card from Sapphire r9 270x dual-x to Gigabyte R9 390 G1 gaming. My Rig details is given below.

AMD FX 8350 AM3+
Gigabyte R9 390 G1 gaming
Gigabyte 970A DS3 rev 3.0
Corsair Vengeance 2x8 GB DDR3 1600Mhz
Seagate Barracuda 1TB
Seagate Barracuda 2TB
Corsair VS650 Watts
Samsung DVD Writer
1x120mm fan, 3x120mm LED fan.

After installing the card I did rigorous testing using 3dmark, ran games battlefield 4, crysis 3, etc. There was no crash or black screen till then.

Recently, I started playing sleeping dogs during which I faced system crash (complete shutdown). First I thought it is temperature issue, but CPU temp was under 70C and GPU temp was under 80C. I lowered the game setting which reduced the crash. So, I blamed the game and completed the game with random crash.

Now I started playing Call of Duty Advance Warfare, this time my screen goes black but my PC LED fans are spinning, graphic card LED is also on. However, I am unable to do anything only hard reboot resolve the issue.
Checked temp this time also, after ruling out temp issue, I uninstalled AMD drivers and reinstalled them.

Still I am facing black screen problem.

After all above events, I am confused for below points,

1) My new graphic card could be faulty.
2) My PSU is unable to provide enough power to graphic card.

I need your suggestion on it. Please help.

 

[Anzar412]

Hi guys,

Now my PC is crashing during every test. Below are my observation.

1) Crysis 3 : ran "Welcome to Jungle" at very high setting, it got crashed within 2 min. Temp normal.
2) Furmark : Instant crash.
3) 3dmark: ran "Firestrike Extreme", it got crashed.

Please help guys.

 

[Anzar412]

Sorry to bump the thread again. It seems no one is bother to guide me here.

I did more testing in meantime. I down clocked my gpu from stock 1025 MHz to 925 MHz.

Now I am able to run all the tests without fail.

Does this mean my PSU is not capable to provide sufficient power to my GPU.

 

[jdy1987]

my problem is I am on usually playing a game and the screen goes from black to grey and then I have to manually shut computer off then restart.sorry I can't be of any help.good luck.

 

[Leonea Jonhy]

its because of amd drivers roll back to previous drivers or update it to newest ones welcome to amd products with there shity drivers the fault is the memory on youre card is elpida and its thery sensibile to drivers and the voltage in deivers and amd alwais screw up with drivers for gpus with elpida memory

 

[Anzar412]

its because of amd drivers roll back to previous drivers or update it to newest ones welcome to amd products with there shity drivers the fault is the memory on youre card is elpida and its thery sensibile to drivers and the voltage in deivers and amd alwais screw up with drivers for gpus with elpida memory

I tried with stable driver version also. Issue got resolved after downclocking gpu from 1025 to 925.

 

[Anzar412]

Guys,

Plz help. Should i RMA my card or buy new PSU.

 

[Anzar412]

Hi Guys,

Now crash is happening even after underclocking GPU. Plz help guys.

 

[Iceman21]

Sounds like failing psu to me.
Your best bet is to test your gpu in another pc (with good enough psu). Or try another psu in your rig.

Just to be sure your HDDs are fine: try installing a game on your second HDD and run it.

You can try gaming with your old graphics card, but its not necessary to get the problem, because it consumes less power.

 

[Anzar412]

Sounds like failing psu to me.
Your best bet is to test your gpu in another pc (with good enough psu). Or try another psu in your rig.

Just to be sure your HDDs are fine: try installing a game on your second HDD and run it.

You can try gaming with your old graphics card, but its not necessary to get the problem, because it consumes less power.

Thanks for your reply. It does seems PSU problem, but I dont have any friends who has rig with that much of PSU capability.
Today I got frequent crash. I lowered the clock to 870MHz, but still getting crash in Heaven benchmark. Its not hard crash, only screen and keyboard is off rest all the fans and LED in cabinet is running. I left the PC for about 5 min but nothing happened, only option is to shut the PC by pressing power button.

Only option left is to buy new PSU or RMA the GPU. I just wanted to be sure before buying new PSU that it is not faulty GPU which is creating crash.

 

[Iceman21]

Have you tried to run a benchmark with your old gpu? Try to OC it to use more power. Is your pc keep crashing?

 

[Anzar412]

Have you tried to run a benchmark with your old gpu? Try to OC it to use more power. Is your pc keep crashing?

I tried the benchmark with old card Sapphire R9 270x dual-x. Below test I did.

1) The stock core clock is 1070 and memory clock is 1400. Ran furmark preset Full HD benchmark without crash. Ran Unigine heavens benchmark without any crash.
2) Increased the core to 1170 and memory to 1500 and power to +20%. Ran furmark preset Full HD benchmark without crash. Ran Unigine heavens benchmark, AMD driver crashed and recovered.
3) Changed the core to 1150 and memory to 1475 and power to +20%. Ran furmark preset Full HD benchmark without crash. Ran Unigine heavens benchmark without any crash.
4) Keeping the GPU setting same as point 3, I ran Unigine heavens benchmark and prime95 blend test simultaneously. PC got crashed (whole PC shut) within 5 min. Temps are normal though.

Please suggest.

 

[Iceman21]

I think its the psu. Corsair vs series are not high quality, using mediocre capacitors. So its nice to change it anyway.

Cant be 100% sure where is the problem until you test it with another psu or similar gpu.

 

[demyansk]

I am having the same problem with my 760 Nvidia. I think it's the drivers of gpu and Windows 10. The computer is running and all of a sudden I get the black screen. This just started on Saturday. I am going to open case, clean card, ram and see plus try to place an older card in the system. I have a 750watt power supply but my system is from 2009 but runs everything well. Last time it went to black screen the fans kicked on at a higher speed.

 

[Anzar412]

Hi Guyz,

I bought PSU Seasonic SSR-750RT S12G last week and simulated every scenarios which I mentioned above. All tests are passed without any crash.
It was an issue of old PSU.

Thanks guyz for your inputs.