Question Black screen -> comesback -> programs not working

Warmanreaper

Prominent
Apr 9, 2020
40
2
535
0
When playing games, at certain times after launching a game or mid gameplay, My leds for my kb/m and my monitors both turn black and then come back and load (Similar to when you have a power black out for like a milisecond and your pc shutsdown but then comes back like it didnt turn off) but the games I had or the videos I had open were completely white or black screen and unresponsive display wise. Could hear and perform stuff but the display was just either white or black. Only solution is to restart the program / video. Is this like a power problems? or a GPU problem? (RTX 2070) I kinda thought it was a power problem because my kb/m leds are affected too. The only thing I noticed was that the the only thing different in my Task is the game which has high power usage. I have no idea what the problem is, it just started about 2-3 days ago. I thought it was a graphics driver a little later after thinking it was the PSU, but a reinstallation of drivers via Geforce experience didn't fix anything. (videos that I have up also turn into white/black screen aswell unless I refresh the page)
To make 100% sure it wasn't graphic drivers, I uninstalled fully from device manager, and installed from geforce experience, will update if its fixed. SO, its not fixed, was playing DbD and the black screen happened, and the game gave me an error so I'm guessing thats something to go off?

Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0007 - 'RESET')

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59975311 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59873768 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 59934001 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64502364 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64621796 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64646411 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64583732 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64638275 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 61099555 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64442608 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 64403113 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 53696579 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 70471266 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 70472435 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 55136823 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 55105217 bytes
kernel32 {0x0000000000000000} + 94260 bytes
ntdll {0x0000000000000000} + 337489 bytes


2 Monitors

GPU - RTX 2070

CPU - AMD Ryzen 7 2700X 8 core 4Ghz

Ram - 32Gigs of Corsair ram at 3000mhz

MOBO - Asus Prime x470-pro

PSU - Corsair CX 550M 550watt

SSD - Samsung 970 evo 250Gbs

I built this computer in mid 2019 - early 2020
 
Last edited:

Lutfij

Titan
Moderator
Can you check and see what BIOS version you're on for your motherboard at the time of writing? You might want to also see if the issue crops up with a donor PSU that is higher in terms of build quality(sourced from a friend or neighbor). What version of Windows 10 are you on at the time of writing? Ideally you should be on version 21H1. In order to uninstall your GPU drivers, you're advised to use DDU, then reboot, then reinstall your GPU drivers with the latest sourced from Nvidia's support site. When reinstalling any and/or all drivers, you should install them in an elevated command, i.e, Right click installer>Run as Administrator.
 

Warmanreaper

Prominent
Apr 9, 2020
40
2
535
0
Can you check and see what BIOS version you're on for your motherboard at the time of writing? You might want to also see if the issue crops up with a donor PSU that is higher in terms of build quality(sourced from a friend or neighbor). What version of Windows 10 are you on at the time of writing? Ideally you should be on version 21H1. In order to uninstall your GPU drivers, you're advised to use DDU, then reboot, then reinstall your GPU drivers with the latest sourced from Nvidia's support site. When reinstalling any and/or all drivers, you should install them in an elevated command, i.e, Right click installer>Run as Administrator.
I'm at 5007, probably gonna update to latest right now. A PSU would be really hard to get from someone not to mention the work to hook it up so hopefully I can avoid that if its possible. I'm on 21H1. Ill keep the GPU driver thing in mind after this is done. While looking in my Event Viewer, I get an Event ID 14, which I think is the problem?? which I found a thread for.
 

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