Discussion Black Screen Crash with an RX 6800 XT - - - my white whale ?

[busch_hawg]

So I scored a refurb Asus 6800XT Tuf Edition for $400 on Newegg. It arrived Tuesday. Load up my newest gaming obsession, Helldivers 2, and about 2 minutes into the game, display goes blank, windows crashes, and I'm just sitting there confused.

"Eh probably just a random bug" I think. It continues to do this consistently every time I start a match. Couple minutes in, crash. Almost exactly at the same amount of time spent in game. I found this megathread for troubleshooting issues with HD2 in mind, but more so for every game, and began my dive into the rabbit hole.

The GPU runs PERFECTLY on every other game(at that point), and benchmark. I cannot recreate the problem except by playing Helldivers. 750w Corsair power supply with 2 separate cables on separate 12v rails going to the GPU, proper set up; everything seems to check out fine.

I reinstalled HD2 thinking maybe the games notorious kernel level anticheat didn't like the hardware change, and sure enough, I managed to play an entire 12 minute mission with no issue. Then, I tried to play sea of thieves with my daughter, and the EXACT same crash happened.

This seems to be a common issue with this card(or was when it came out). Some threads were saying it's a display port cable issue, which I am using, others were saying not only that but something to do with the bios. I updated the cards bios on both the P and Q bios from 020.001.000.042.000000 to 00.001.000.71.000000 using ASUS tool. Then, reinstalled Sea Of Thieves, played for like 20 minutes with no issues at all.

I guess I'm curious if anyone else is familiar with this? Am I just late to the party? Also does anyone know if maybe HD2 and Sea Of Thieves share some kind of software characteristic that may not have been jiving with the card? I've been PC gaming for 16 years now and I've never had this level of issues from hardware swaps. Only difference this time is I went from Nvidia to AMD, and yes I used DDU to completely remove all the Nvidia stuff before I installed the AMD card.

I didn't have any more time last night to run my two problem games but I'll update in the comments tonight one way or another with my continued results. I'm very interested to hear you guys input/experience. Thanks in advance.

 

[MrN1ce9uy]

How old is your PSU? What exact PSU model?

I went through two well used power supplies, a Corsair HX1200i and a SeaSonic PRIME Gold 1200 that were both causing hard reboots with both a 6800XT and 6950XT. I was experiencing hard reboots with both power supplies. I RMA'd one power supply and haven't had any of the same issues. For instance, PUBG would reboot my PC every time the main menu would load. Couldn't even play the game. Swapped the PSU and now it plays just fine.

Come to think of it though, one game still causes reboots, and that is Palworld. But, it is a new game and I didn't try it with the old PSU, so I don't know..

 

[busch_hawg]

How old is your PSU? What exact PSU model?

I went through two well used power supplies, a Corsair HX1200i and a SeaSonic PRIME Gold 1200 that were both causing hard reboots with both a 6800XT and 6950XT. I was experiencing hard reboots with both power supplies. I RMA'd one power supply and haven't had any of the same issues. For instance, PUBG would reboot my PC every time the main menu would load. Couldn't even play the game. Swapped the PSU and now it plays just fine.

Come to think of it though, one game still causes reboots, and that is Palworld. But, it is a new game and I didn't try it with the old PSU, so I don't know..

Uh currently I have a CX750M that I bought in November 2022. Definitely not the most top of the line PSU, but I NEVER had an issue with my 1080ti that uses I believe the same amount of wattage.
Also, played both Sea Of Thieves and Helldivers 2 last night for a couple hours and not one crash. AMD had a new driver update that didn't say specifically for the 6800xt, but still I think points to the issue since they "fixed" the exact problem for the RX7000 series cards.

No idea what was causing the Sea Of Thieves crash, although it only happened once. My best guess so far is either one or a combination of the following:
-Anti Cheats not liking the Nvidia to AMD hardware change
-The old bios having issues
-Driver issues