Question Black screen in game: have to cut the power off

Mar 21, 2021
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Troubleshooting: My computer crash when I play but never during benchmarks. The problem occurs randomly: sometimes on the main menu, sometimes after 1 minute of play, sometimes after 3 hours of play, ... I got a black screen and the fans are running at full power until I turn off the power (reset doesn't work, I have to cut the power).

Computer Type: Desktop

GPU: ASROCK Radeon RX 6800 Phantom Gaming D 16G OC
  • BIOS: L02
  • DRIVER: 21.3.1 (I also tried 20.11.2 WHQL))
  • Kombustor without crash.
  • FurMark without crash.
CPU: AMD Ryzen 5600X
  • Cooling: CORSAIR A500 (ejecting air to the back of the tower)
  • CPU Burner without crash.
Motherboard: ASROCK X570 Phantom Gaming 4
RAM: CORSAIR VENGEANCE LPX 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16 Memory Kit - Black
  • XMP 2.0: DDR4-3200 1.350V (also tried without XMP)
  • Windows Memory Diagnostic OK.
  • Memtest86 OK.
PSU: CORSAIR HX850 850 Watt 80 PLUS® PLATINUM Certified Fully Modular PSU
  • One Daisy Cable per GPU Power Connector (= 2 * 8-pins cables)
  • I made a test by using my old PSU 650W and get the same problem.
Case: CORSAIR 110Q Mid-Tower Quiet ATX Case
  • Cooling: 3 * ML120 (aspiring fresh air into the case from the front)
Operating System: MICROSOFT Windows 10 Pro
  • License: Official
  • Age: Fresh installation (formatted 2 times because the first time I thought I made a mistake)
  • Version: 20H2
  • Build: 19042.868
  • OCCT without error.
Event Log: Audit events have been dropped by the transport. 0

Good to Know:
 
May 24, 2021
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I had a GPU that crashed only in one game, a racing simulator. In any other game it worked without any problem.
It was a RX480 Strix, I sent it for warranty and after analysis they sent me a new card. They cannot find the reason for the problem.
If your card have warranty you should contact the manufacturer
 

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