black screen loop

[Adaptedon]

I just bought a custom pc and got the blue screen of death on Windows 10. I attempted a reset and hdd clean and it ran ran a few minutes then stopped and now I get no blue screen only a black screen and shut off. Boots up, black screen shuts down then same thing again and again. PC reads 'no esata drives detected'.amd when I try to run bios my only options are a list of CD-ROM, Hard Disk, external.
No safe mode available, no restore points, no troubleshooting only a list in bios with those options to choose from. I was wondering if I can buy a Windows cd and run it and get my pc back. I've reseated every sata cable on all three hard drives and done anything I could think of. Can a Windows cd run give me my PC back or what can I do?

 

[Stysner]

I just bought a custom pc and got the blue screen of death on Windows 10. I attempted a reset and hdd clean and it ran ran a few minutes then stopped and now I get no blue screen only a black screen and shut off. Boots up, black screen shuts down then same thing again and again. PC reads 'no esata drives detected'.amd when I try to run bios my only options are a list of CD-ROM, Hard Disk, external.
No safe mode available, no restore points, no troubleshooting only a list in bios with those options to choose from. I was wondering if I can buy a Windows cd and run it and get my pc back. I've reseated every sata cable on all three hard drives and done anything I could think of. Can a Windows cd run give me my PC back or what can I do?

How did you clean / format your drives? It could be the bootsector is corrupt, in which case you can reinstall Windows with a CD or flashdrive.

It saying "no e-SATA drives detected" is harmless, e-SATA means external SATA, not the drives connected to your SATA on the motherboard itself.

I'd say try a flashdrive / CD and watch what it says, if you get to the HDD selection stage of the install it should show you your drives and bootable drive.

 

[Stysner]

Also! Did you just do the big (anniversary) update of Windows 10? Because I had BSODs and bootloops, and it was due to a driver Avast! (anti-virus software) installed, I could try to fix it with the Windows recovery tool (it prompted me if I wanted to), it would fail, shut off, but then turn on again fine. I then did an update in Avast! (manually in the settings menu) and all the issues were fixed.

My BSOD was THREAD_EXCEPTION_NOT_HANDLED

 

[Adaptedon]

I actually had Windows 10 for about ten minutes because I just bought the PC. I was pretty excited about it as ice never had a PC quite like it. Three hard drives and an oversized cooling tower, giant graphics cards and fans everywhere and I immediately broke it. All I wanted to do was move it so I powered it down (by moving it and accidentally pulling power cord from the back ) and after I got it where I wanted it and plugged everything in I got the blue screen and nothing would get me back into Windows. So I attempted reset (keeping this PC option) and it made it to about 30% and then said there was an error. I then decided to do a reset and wipe the hard rice clean and after about five minutes of me waiting to see a percentage on the reset it went off and went to black screen and went off and went to black screen in a loop over and over. After seeing your response I do believe that when Windows worked I did see 'no esata detected'. Again, it worked great and ran Netflix and everything was fine until the abrupt shutdown and now I'm at black screen. Only bios options are list stating cd Rom, external, hard drive and another I can't remember. No restore or any other info at all. Thanks for the responses so far! This is great....just hope I can get it solved and get my new PC back

 

[Stysner]

Ah, so no anniversary update.

Well, as far as pulling out the cord mid-operation, as long as it wasn't on a "please don't shut down" screen, that's harmless. Moving HDD's when they're on / spinning, that could destroy them, but only if they get a good thump or thud to them while spinning.

Do you remember any of the errors you got? Have you changed something in the BIOS, even accidentally? Is that possible? Maybe try to reset the BIOS settings, you never know.

Were your drives setup in a RAID configuration? If not, you could try to disconnect all the drives except for the one windows was installed on, and because you're in there anyway, take all your RAM sticks out and put them back in again. If you have a Skylake (6700K, 6600K, etc) and a big aircooler, and you moved it, you could have damaged the CPU. Most companies that make those coolers that had that issue offered to send new mounting hardware, and stopped selling the dangerous coolers immediately and replaced them with new mounting hardware ones.

So try those and answer this please:

What CPU and CPU cooler do you have?

 

[Adaptedon]

Xdx is on the screen when I turn it on and nvidia is written on the tower but I don't know if that means anything. I don't see how I could have changed the bios, all I did was reset and got the error message at 30% then tried the complete clean reset and went to black screen. I do remember something saying raid on startup but I don't remember if that was when I hit f10 and get the stripe 270.46 little screen that leaves me with no options btw! I know I'm doing a poor job answering your questions but I'm not home now.

 

[Adaptedon]

When I disconnect any of the hard drives I get a red letter error code and nothing happens. Just numbers and still no bios

 

[Stysner]

When you say you've bought a custom PC, did you build it yourself, or customized it and had it sent to you pre-built? Because if that's the case, just RMA it, you have warranty, if you did build it yourself, you should know if you have RAID set up.

But since you don't own a CD or flashdrive with Windows, I'm assuming you have a prebuilt machine with Windows pre-installed.

If you have access to any other PC with Windows (I believe it works on Windows 7 and up) you can download the Windwos Media Creation Tool ( link ) and create media to install Windows 10 with. I believe you can either burn a DVD or create a bootable flashdrive, you'll need a 4GB flashdrive I believe, but since flashdrives are never exactly as big as advertised, some 4GB drives may not fit the installation files, so I'd recommend using a 8GB one if you have one.

It's a bit weird that USB isn't listed on your bootable devices in the BIOS, it could be that it counts as "External" or only shows up when you have a bootable flashdrive in the PC when you see the bootlist.

You don't need a key if your copy of Windows 10 was activated. You'd have to have had Windows 10 running with an internet connection, and it would have activated itself automatically, unless you are very unlucky and the activation servers were offline when you were online, but that's probably not the case.

Windows will automatically try to get your key from the Microsoft servers, they store IDs for your hardware (I believe motherboard and possibly CPU) on the servers and re-activate using that, so you'll be fine.

That way you can at least try to install Windows again. If that won't work, something is damaged (could be anything really but I'm guessing the drives).

Good luck!

 

[Stysner]

If it had a BSOD when initializing Windows though, you could be out of luck, there might be a sticker on the back of your PC with a Windows 10 key, but it could also be pre-activated in which case you're in the clear, but if it has Windows pre-installed I don't know if they also activate it before you get it. Let me know.

 

[Adaptedon]

I bought the PC and it was a custom build. Windows is just gone. Like long gone. The way the computer is acting it looks like Windows is completely gone and not coming back. If the PC needs to communicate with the windows servers to find an ID that's just not happening. All I've got is a black screen and some letters and numbers. Not a hint of a program at all let alone Windows. And yes I believe there is a usb option in my bios. My main thing is I just want to make sure that if I buy Windows it will be for a reason and actually be able to be loaded successfully through my bios and I'll have my PC back. Instead of this on off loop and blackness

 

[Stysner]

I meant when you re-install Windows it will look up your key after / during the install. So with another PC running Windows, download the Media Creation tool I linked, then use that to start up your PC and install Windows again.

You don't have to buy Windows, you already have a license on that PC! The Media Creation tool is free, it'll download Windows for you and create a medium (either DVD or flashdrive) you can boot with.

It's looking like your only option!

 

[Adaptedon]

Thanks for everyone's help! I got it working again. I downloaded the windows media tool onto a dvd and ran it, I was given a 'No signed partitions' error and ended up having to switch my sata cables from my lower hard drive into my middle hard drive and all the sudden Windows recognized it with no errors and downloaded. I was elated to say the least. Thanks again everyone. STYSNER without your help I wouldn't have gotten her running. Everything you said was news to me and it was the right news. Thanks man....thanks everyone.

 

[Stysner]

Thanks for everyone's help! I got it working again. I downloaded the windows media tool onto a dvd and ran it, I was given a 'No signed partitions' error and ended up having to switch my sata cables from my lower hard drive into my middle hard drive and all the sudden Windows recognized it with no errors and downloaded. I was elated to say the least. Thanks again everyone. STYSNER without your help I wouldn't have gotten her running. Everything you said was news to me and it was the right news. Thanks man....thanks everyone.

No problem, enjoy your rig!