Black Screen - No Backlight - No faint Image - New Screen

[phoenixcomputek7]

Hello, Im hoping to get some answers on this screen replacement Im doing for a customer. Ive replaced many screens but this one has me stumped. The Laptop is a Sony viao sve11 - 11.2 inch screen. Now I pulled the old screen and started to connect the video cable to the new screen. For some reason it would not connect and I no I was connecting to the correct side/location on the screen. I then hooked the other old screen in and the connection went right in. Pulled the old and installed the new again, still wouldn't go in the connector on the screen. I finally got it to connect but when I powered on the laptop there was no power to the screen, no back light, no faint image, so I believe this is a cable issue, I may have damaged the cable when I was connecting it since it took a while for it to finally connect up. Ok now what I have done to narrow the issues, I have connected the Sony to an external monitor with no issues, computer boots to windows fine. I have drained the power, removing battery holding pwr button for 60 seconds (did this several times) STILL NO VIDEO. I reseated the ram modal, still no video. I replaced the ram with a new stick, No Video. I connected the old screen back up which it did work but was cracked, now that screen has no power and is black. Im thinking I may need to disconnect the lcd cable from the motherboard and reseat it ?? but at this point I don't know. Need to get this machine back to my customer tomorrow, any help with this would be appreciated.. Thank you!

 

[ur6beersaway]

"For some reason it would not connect"
1) The replacement screen was defective @ connection
2) The replacement screen is a newer (slightly) different version @ connection (Sony engineers)
3) "I may have damaged the cable when I was connecting" More than likely.
4) Explain to the customer sony shipped the wrong/damaged replacement part.

 

[phoenixcomputek7]

"For some reason it would not connect"
1) The replacement screen was defective @ connection
2) The replacement screen is a newer (slightly) different version @ connection (Sony engineers)
3) "I may have damaged the cable when I was connecting" More than likely.
4) Explain to the customer sony shipped the wrong/damaged replacement part.

Hey thanks for your help, Im leaning toward damaged lcd cable so I guess I'll start with that and see what happens. Will post back with results

 

[ur6beersaway]

Thanks
If something doesn't go by hand easily, something is wrong, or you need a bigger hammer.

 

[phoenixcomputek7]

Thanks
If something doesn't go by hand easily, something is wrong, or you need a bigger hammer.

Which is strange cause i held both old screen and the new one side by side with a magnified glass and the screens were identical as well as the connectors ??

 

[ur6beersaway]

Old one fits on/off no problem. New one has to be forced and doesn't function. If nothing is different at all, then how can this be? I do not doubt they appear identical but something is amiss. Strange maybe, unreliable replacement screen it's your call.