Black Screen - No safe mode / USB Recovery, still black screen. Ranning out of options.

SwimmingDino

Reputable
Nov 15, 2015
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My brother's laptop got dropped now it's stuck at startup with a black screen.

OS: Windows 8.1
Type: Lenovo Laptop

- I can't access safe mode.
- It's a Lenovo laptop and it has a Lenovo Recovery menu which I can access.
- I tried doing a system recovery there but I keep getting recovery failed message.
- I tried factory resetting, still got the same recovery failed message.
- Tried the other factory reset method which deletes all files, still the same message.
- I tried plugging a USB Recovery drive and tried booting from it. But all I get is a black screen.

I'm out of ideas on what to do next.

Edit: Additional details:

I used to be able to get to the blue recovery screen where I tried to do a factory reset. Mid factory reset I got a "recovery failed" message and since then have been unable to go back to the blue recovery screen.

I can't access the bios / safe mode. I can only access the Lenovo recovery menu through pressing the recovery button on the left side of the laptop.

I get the "Diagnosing PC" / "Preparing to repair" message at startup when booting normally but anything after that are just black screens.
 

SwimmingDino

Reputable
Nov 15, 2015
23
0
4,510
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Even with the Recovery USB plugged if will it still not boot if the hard drive is damaged?

Also I'm about to try that Hiren's cd boot disk.

Will replacing the hard drive fix it?
 

SwimmingDino

Reputable
Nov 15, 2015
23
0
4,510
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I tried plugging the laptop hard drive to my main desktop. My desktop would not boot saying some sort of changes happened to my drives, etc. Tried removing it and my desktop was back to normal.

Think it was the laptop's HDD problem? I'm thinking of getting a new HDD but not sure if its the best way. Any advice?
 

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