My brother's laptop got dropped now it's stuck at startup with a black screen.
OS: Windows 8.1
Type: Lenovo Laptop
- I can't access safe mode.
- It's a Lenovo laptop and it has a Lenovo Recovery menu which I can access.
- I tried doing a system recovery there but I keep getting recovery failed message.
- I tried factory resetting, still got the same recovery failed message.
- Tried the other factory reset method which deletes all files, still the same message.
- I tried plugging a USB Recovery drive and tried booting from it. But all I get is a black screen.
I'm out of ideas on what to do next.
Edit: Additional details:
I used to be able to get to the blue recovery screen where I tried to do a factory reset. Mid factory reset I got a "recovery failed" message and since then have been unable to go back to the blue recovery screen.
I can't access the bios / safe mode. I can only access the Lenovo recovery menu through pressing the recovery button on the left side of the laptop.
I get the "Diagnosing PC" / "Preparing to repair" message at startup when booting normally but anything after that are just black screens.
OS: Windows 8.1
Type: Lenovo Laptop
- I can't access safe mode.
- It's a Lenovo laptop and it has a Lenovo Recovery menu which I can access.
- I tried doing a system recovery there but I keep getting recovery failed message.
- I tried factory resetting, still got the same recovery failed message.
- Tried the other factory reset method which deletes all files, still the same message.
- I tried plugging a USB Recovery drive and tried booting from it. But all I get is a black screen.
I'm out of ideas on what to do next.
Edit: Additional details:
I used to be able to get to the blue recovery screen where I tried to do a factory reset. Mid factory reset I got a "recovery failed" message and since then have been unable to go back to the blue recovery screen.
I can't access the bios / safe mode. I can only access the Lenovo recovery menu through pressing the recovery button on the left side of the laptop.
I get the "Diagnosing PC" / "Preparing to repair" message at startup when booting normally but anything after that are just black screens.