answer; I got hit on two laptops. The first one aspire one, I thought it was a bad acer product and took it apart and have something unhooked. So I bought a new acer and it got a black screen. T thought it was the bios, or virus, NOT.. The recovery wouldn't work on the hd setup so I went into the bios and was able to run the recovery there, Now listen; The recovery ended with nothing, so I ran it again and when it finished it said it couldn't fix it and ask if I wanted to send the report to MS. I clicked ok. Then I went back into the bios and changed the hd back to what it was and everything was back to normal. MS owes me a new computer because I could have fixed my other one if I would have known the problem was in the operating system. but I am sure I will someday get it working also. But I blamed acer and it wasn't there fault at all. Good luck.