Question Black Screen on RX 570

[Montzs]

Hi all. I am having a problem and could use some assistance. I will try my best to describe it as clear as possible.

I bought a complete computer yesterday and freshly installed Windows 10 on it.
The first time it is turned on, the screen is in low resolution (800x600) and Windows tells me it will try to find a display driver but nothing happens.
Then I start Windows Update, and it starts to download the updates.
While it downloads said updates, I am able to use the computer normally (if not for the low resolution).
After the Windows Update updates finish the downloads it starts to install the updates.
When installing the Video Card Driver (downloaded through WIndows Update), the screen goes black permanently.
I tried to wait almost an hour until finally hard restart, but then the screen gets black the moment the OS starts (After the little dots moving in circle that Windows has).

PC Specs:
CPU: AMD Ryzen 5 2600
MOBO: A320M AM4 DDR4
RAM: Team Group T-Force Vulcan 8GB (1X8) 2400MHz DDR4
GPU: Radeon RX 570
ST: HD Toshiba 1TB Sata III 3.5" 7200RPM
PSU: AeroCool KCAS 600W Bronze Full Range 80 Plus

The video card is connected to the monitor through a DVI cable.

Anyone has suggestions about how to fix this problem? Any help is appreciated.

 

[Darkbreeze]

Do not use the video drivers through Windows update. Use the drivers, ONLY, from the AMD website, here:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570

Furthermore, I would recommend that you read and do, all of these. Don't ever trust in the Windows update drivers. They are USUALLY generic limited use drivers and should only be relied on when no other drivers are available from the hardware manufacturer.

Here are the first steps to take when trying to solve these kinds of hardware problems. If you have already tried these steps, all of them, exactly as outlined, we can move along to more advanced solutions.

If there are any you have NOT done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.​

First,

make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.

Second,

go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.

IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

Third,

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory tab. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.

Fourth,

Make sure the problem is not just a bad cable or the wrong cable. This happens a lot. Try a different cable or a different TYPE of cable. Sometimes there can be issues with the monitor or card not supporting a specific specification such as HDMI 1.4 vs HDMI 2.0, or even an HDMI output stops working but the Displayport or DVI output still works fine on the graphics card. Always worth checking the cable and trying other cables because cables get run over, bent, bent pins or simply were cheap quality to begin with and something as simple as trying a different cable or different monitor might be all that is required to solve your issue.

The last thing we want to look at,

for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.

If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Here are the full instructions on running the Display driver uninstaller and CLEAN installing new drivers.

Graphics card CLEAN install tutorial using the DDU​

 

[Montzs]

Do not use the video drivers through Windows update. Use the drivers, ONLY, from the AMD website, here:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570

Furthermore, I would recommend that you read and do, all of these. Don't ever trust in the Windows update drivers. They are USUALLY generic limited use drivers and should only be relied on when no other drivers are available from the hardware manufacturer.

Here are the first steps to take when trying to solve these kinds of hardware problems. If you have already tried these steps, all of them, exactly as outlined, we can move along to more advanced solutions.

If there are any you have NOT done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.​

First,

make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.

Second,

go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.

IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

Third,

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory tab. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.

Fourth,

Make sure the problem is not just a bad cable or the wrong cable. This happens a lot. Try a different cable or a different TYPE of cable. Sometimes there can be issues with the monitor or card not supporting a specific specification such as HDMI 1.4 vs HDMI 2.0, or even an HDMI output stops working but the Displayport or DVI output still works fine on the graphics card. Always worth checking the cable and trying other cables because cables get run over, bent, bent pins or simply were cheap quality to begin with and something as simple as trying a different cable or different monitor might be all that is required to solve your issue.

The last thing we want to look at,

for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.

If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Here are the full instructions on running the Display driver uninstaller and CLEAN installing new drivers.

Graphics card CLEAN install tutorial using the DDU​

Thanks for all the suggestions! The problem ended up being a totally different one. I followed everything in the post, nothing worked. I then brough the pc to my room and connected it to my tv through HDMI cable. Everything started up fine. I guess my monitor just can't handle the video card, so I have to buy a new one.

 

[Darkbreeze]

Well, that sucks, but at least you got it sorted.

 

[knickle]

Thanks for all the suggestions! The problem ended up being a totally different one. I followed everything in the post, nothing worked. I then brough the pc to my room and connected it to my tv through HDMI cable. Everything started up fine. I guess my monitor just can't handle the video card, so I have to buy a new one.

It's possible that windows selected a resolution that your monitor is unable to display. While you are still connected to the TV, bring your monitor over and plug it into one of the available ports. You should be able to detect the monitor and select a different resolution through your TV. Once you have both working, disconnect the TV verify that your monitor works. Reboot to make sure the settings have stuck and then disconnect and set up your PC where it was before.