Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 4790K @ 4.00GHz
Haswell 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH Z97 MARK 2/USB 3.1 (SOCKET 1150)
Graphics
LG 32 FHD (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 980 Ti (EVGA)
Storage
223GB KINGSTON SV300S37A240G (SSD)
1863GB Western Digital WDC WD20EZRX-00D8PB0 (SATA)
Optical Drives
HP DVD Writer 1265v
Audio
USB Audio Device
PC was built in August 2015 and this issue started mid to late February 2017.
Hi, for the past month. I've been having issues with a reoccurring black screen.
It started one night I was gaming typically and then suddenly my screen went black, but I could still hear the game and everything else. This happened on several different games I've played.
I also received the asus power surge error twice now. The first time I received the power surge message was on my original video card.
Here's some of the troubleshooting I've done :
1.) I reset pc ("Keep my files") , but did not wipe off everything .
2.) I went into safemode and disabled the AMD Intel display adapters.
3.) I've ran a stress test and everything was good.
4.) I ran a ram test again everything was good.
5.) I checked to see video card/ case was dusty it was relatively good , but still cleaned it.
6.) I purge the old video game drivers and reinstalled the new ones , but black screen occurred again.
7.) I switched the cables to a different set of rails but I still got a black screen again.
8.) I used a different a monitor and same thing occurred . Also note a thick white horizontal bar would appear on my screen after multiple restarts right after the windows logo screen went away.
I download the OSX for EVGA and up the voltage ( it was like a very very tiny increase) for the video card through the settings which a friend recommended ; also increased the fan speed to aggressive because the video card would get hot , but not to extreme levels.
After doing this for three weeks I decided to do a cross ship RMA to EVGA. I got my card yesterday installed it and was working fine. I got home around 12am and played till about 8:30 am until my computer received another Asus power surge message ( this time with the new video card). The computer restarted and everything seem fine so I decided to go to bed and woke up much later that day. I did an update for the game I was about to play and after it finished downloading I clicked the game icon and the screen went black with newly installed video card.
No power signal was the message on the monitor and then the monitor shut off completely. Again I could hear sound, but my monitor was black.
During black screen periods I could still see lights on in the case, hear sound from the game and the discord I use. I heard no weird no noises or anything from my case everything sounded normal. This is with the old and new video card.
If anyone could help and diagnose this it would be greatly appreciated or have had similar problems maybe could see what else on my end I can do help resolve this issue. I really appreciate any and all who are taking the time to read this and help
Thank you!
Windows 10 Home 64-bit
CPU
Intel Core i7 4790K @ 4.00GHz
Haswell 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH Z97 MARK 2/USB 3.1 (SOCKET 1150)
Graphics
LG 32 FHD (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 980 Ti (EVGA)
Storage
223GB KINGSTON SV300S37A240G (SSD)
1863GB Western Digital WDC WD20EZRX-00D8PB0 (SATA)
Optical Drives
HP DVD Writer 1265v
Audio
USB Audio Device
PC was built in August 2015 and this issue started mid to late February 2017.
Hi, for the past month. I've been having issues with a reoccurring black screen.
It started one night I was gaming typically and then suddenly my screen went black, but I could still hear the game and everything else. This happened on several different games I've played.
I also received the asus power surge error twice now. The first time I received the power surge message was on my original video card.
Here's some of the troubleshooting I've done :
1.) I reset pc ("Keep my files") , but did not wipe off everything .
2.) I went into safemode and disabled the AMD Intel display adapters.
3.) I've ran a stress test and everything was good.
4.) I ran a ram test again everything was good.
5.) I checked to see video card/ case was dusty it was relatively good , but still cleaned it.
6.) I purge the old video game drivers and reinstalled the new ones , but black screen occurred again.
7.) I switched the cables to a different set of rails but I still got a black screen again.
8.) I used a different a monitor and same thing occurred . Also note a thick white horizontal bar would appear on my screen after multiple restarts right after the windows logo screen went away.
I download the OSX for EVGA and up the voltage ( it was like a very very tiny increase) for the video card through the settings which a friend recommended ; also increased the fan speed to aggressive because the video card would get hot , but not to extreme levels.
After doing this for three weeks I decided to do a cross ship RMA to EVGA. I got my card yesterday installed it and was working fine. I got home around 12am and played till about 8:30 am until my computer received another Asus power surge message ( this time with the new video card). The computer restarted and everything seem fine so I decided to go to bed and woke up much later that day. I did an update for the game I was about to play and after it finished downloading I clicked the game icon and the screen went black with newly installed video card.
No power signal was the message on the monitor and then the monitor shut off completely. Again I could hear sound, but my monitor was black.
During black screen periods I could still see lights on in the case, hear sound from the game and the discord I use. I heard no weird no noises or anything from my case everything sounded normal. This is with the old and new video card.
If anyone could help and diagnose this it would be greatly appreciated or have had similar problems maybe could see what else on my end I can do help resolve this issue. I really appreciate any and all who are taking the time to read this and help
Thank you!
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