[SOLVED] Black screen rx 580

[Notsohuman401]

Hello , im having this commun issue where my display goes completely black with no signal on display whenever i launch a game but i can still hear sound and my teammates on discord i tried DDU i tried removing cmos battery tried downgrading/updating drivers still the same problem if theres anything i should do please tell me cuz i have nothing left to do

 

[COLGeek]

What are the specs for this system (make/model of all installed components), especially the power supply (PSU)?

 

[Notsohuman401]

What are the specs for this system (make/model of all installed components), especially the power supply (PSU)?

Here are my specs :
I5 4590
16gigs ram
Thermaltake 650w psu

Forgot to mention that when this happens and i restart my pc the gpu is disabled i need to go to device manager to enable it back

 

[COLGeek]

Is your display connected directly to the RX 580 video ports or to one of your motherboard video ports? Should be connected to the RX 580.

Also, what model is your PSU? Specifics matter. The info is on a label on the side of the PSU itself (open case if necessary).

 

[Notsohuman401]

Is your display connected directly to the RX 580 video ports or to one of your motherboard video ports? Should be connected to the RX 580.

Also, what model is your PSU? Specifics matter. The info is on a label on the side of the PSU itself (open case if necessary).

Yes its connected to my rx 580 not the motherboard since i have no hdmi ports in moba
For the psu it says litepower thermaltake 650w
Model ltp-650al2nk
Input voltage 230v
Input current 9A

 

[COLGeek]

How old is your PSU?

Are you overclocking anything (CPU, GPU, memory)?

What are your CPU and GPU operating temperatures at idle and under load?

This statement was why I asked about what your display was attached to "Forgot to mention that when this happens and i restart my pc the gpu is disabled i need to go to device manager to enable it back".

This is certainly odd behavior. Are your motherboard chipset and AMD video drivers fully up to date?

 

[Notsohuman401]

How old is your PSU?

Are you overclocking anything (CPU, GPU, memory)?

What are your CPU and GPU operating temperatures at idle and under load?

This statement was why I asked about what your display was attached to "Forgot to mention that when this happens and i restart my pc the gpu is disabled i need to go to device manager to enable it back".

This is certainly odd behavior. Are your motherboard chipset and AMD video drivers fully up to date?

Its really odd , i have never overclocked anything the temps seems fine in idle i get 34c for the cpu and 27c for the gpu and when underload gpu goes up to 70c while the cpu goes up to 67c

Also i tried loading unigine heaven benchmark to see if it works and yeah it worked fine no crashes
I bought the psu back in 2019

 

[COLGeek]

Temps are okay. Understood on OCing.

Age of PSU (it is not the best TT PSU)? Drivers updated, as previously mentioned?

If not sure, you can update Intel drivers easily here:

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

AMD drivers here:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

You don't have to use DDU before upgrading to newer AMD drivers. The installer will clean up what it needs to.

BTW, is Windows fully updated? What version are you running?

 

[Notsohuman401]

Temps are okay. Understood on OCing.

Age of PSU (it is not the best TT PSU)? Drivers updated, as previously mentioned?

If not sure, you can update Intel drivers easily here:

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

AMD drivers here:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

You don't have to use DDU before upgrading to newer AMD drivers. The installer will clean up what it needs to.

BTW, is Windows fully updated? What version are you running?

Yes drivers are all up to date and windows is in the latest version 19044 since i formated my pc because i thought could be some malware .im really hopeless

 

[COLGeek]

Scanning for malware is easy. Just use an app like Malwarebytes and removed all identified threats.

https://www.malwarebytes.com/mwb-download

 

[COLGeek]

What you are describing is a typical heat and/or power issue. It could also be a symptom of a failing GPU.

Do you have access to another PSU and GPU that you can swap in/out for testing?

 

[Notsohuman401]

What you are describing is a typical heat and/or power issue. It could also be a symptom of a failing GPU.

Do you have access to another PSU and GPU that you can swap in/out for testing?

I can try and test my gpu on a friends pc and see if its the problem if its not it could be the psu right ?
But what about stress testing i mean i did that and nothing happened no crash no stutters gpu ran fine

 

[COLGeek]

I can try and test my gpu on a friends pc and see if its the problem if its not it could be the psu right ?

Possibly, by swapping components we may be able to isolate the issue. Make sure your friend's PC has a strong enough PSU to power your GPU.

 

[Notsohuman401]

I can try and test my gpu on a friends pc and see if its the problem if its not it could be the psu right ?

Possibly, by swapping components we may be able to isolate the issue. Make sure your friend's PC has a strong enough PSU to power your GPU.

Ill try that and report back tomorrow thank you for your help

 

[COLGeek]

Ill try that and report back tomorrow thank you for your help

You are very welcome. Someone is always here to assist. Good luck.

 

[Notsohuman401]

You are very welcome. Someone is always here to assist. Good luck.

I found out what the problem was , the 8pin connector of the psu was in a mess due to electricity problem thats what was causing the black screen while doing something heavy ive just bought a new one and everything works fine thank you for your help i appreciate it

 

[COLGeek]

Glad you got it sorted out. Game on!