Black screen when i turn my computer on

[KellyGreen]

Hi! So this afternoon I was downloading an update for my iTunes, and since I have very low virtual memory left on my computer it could not complete. So I tried to cancel it, and then it froze. I was unfortunatly impatient and just turned my computer off due to it freezing. When I went to go turn it back on a few hours later the "Dell" loading screen would show up then dissapear leaving me only with a black/dark blue screen. Help please!!

 

[saaiello]

Well when you turn a computer off like that it will cause system files to become corrupt and broken. You do that enough windows will just not function you probably have to do a clean install but you might be able to do a repair install first.

 

[KellyGreen]

I figured so. How do I go about that? And is there any possibility I could have wiped out any of my files.. Thanks!

 

[saaiello]

All your files should be intacted if you want you can download a bootable linux disk and backup everything before you wipe it out.

 

[das_stig]

As SAAIELLO says, just use a Ubuntu CD in live mode to save your stuff to a CD or external drive, then use the Dell recovery option to put it back to the way it was when you got it out of its box.

 

[KellyGreen]

So in order to get my computer working again I'm going to have to wipe everything out? Sorry-- I guess I'm not as tech-savy as I thought I was!