Question Black screen when playing heavy games.

[Chenji]

Hello, I apologize for my poor English, I am from Argentina, and recently I bought a new pc, with gamers components.

• Intel Core i7 10700KA 5.1GHz Turbo 1200 Comet Lake Avengers Edition
• Mother ASUS TUF Z490-PLUS WI-FI - Intel 10th Gen - Dual M.2 ATX
• Team DDR4 32GB (2x16GB) 3200MHz T-Force Zeus

- Cooler CPU ID-Cooling ICEFLOW 240 ARGB

• PSU Cooler Master MWE V2 750W 80 Plus White
• HHD Seagate 2TB Barracuda 256MB SATA 6GB / s
• Kingston 240GB A400 500MB / s SSD
• Corsair 275r Airflow Black Cabinet

I also mounted my hard disk from my old pc, to use it as a drive, and I moved the games to the new HDD, which is partitioned, the windows is installed on the SSD.

My idea was to use my Gigabyte Gtx 1070 ti 8gb board on this pc, I used it previously on my old pc.
After mounting it and installing the latest drivers and updating windows and other motherboard drivers, I start playing fallout 4, after 20 min, the screen goes black and the pc crashes, I add that the cpu temperature never I exceed 55 C it was always at that level and the gpu only reached 60 C, in some cases I had no choice but to restart the pc, or hopefully windows would recover from the black screen and the game would close, use the event viewer and all errors pointed to the video card with error code 13.

Then I tried to play the witcher 3, and it crashed again causing a black screen, the sound kept playing but there was no image, this with the latest drivers, to which I decided to remove and test with some old ones that I used on my old pc, this time I tried lowering the graphics to the minimum, and I was able to play as well without problems, I increased the resolution little by little and until it was 1920 x 1080 and 60 fps in the game settings, and it continued to work well, when I put the configuration back on to the same that I had in my old pc, the game crashed again, black screen, and windows after a while recovered.
As extra data I must say that the event viewer also throws the message "the video controller has failed, but has recovered"

I did stress tests on my pc to see if it was a temperature issue, the cpu never turned off and reboot when it reached the maximum peak, and the gpu in rendering stress programs didn't crash either.
The disks are in good condition (i used program Crystal Disk) and the ram works well too.

I need help to know if my theory that the graphics board is already starting to fail is true or not.

PS: I Disabled the Multi Core Enhancement option from the bios

 

[Lutfij]

Welcome to the forums, newcomer!

Can you try and breadboard the system, then source another PSU that is higher in build quality from a friend or neighbor and try taxing the system? I'm assuming that the PSU might be at fault here since the issue crops up only when the system is under load with a demanding game.

The other issue could've been thermal protection or issue on the GPU but your numbers don't support that assumption of mine.

What BIOS version are you on and what OS version are you working with? By crash are you referring to the system rebooting or just that the display goes black? Which two slots are the rams populating on the motherboard?

 

[Chenji]

Welcome to the forums, newcomer!

Can you try and breadboard the system, then source another PSU that is higher in build quality from a friend or neighbor and try taxing the system? I'm assuming that the PSU might be at fault here since the issue crops up only when the system is under load with a demanding game.

The other issue could've been thermal protection or issue on the GPU but your numbers don't support that assumption of mine.

What BIOS version are you on and what OS version are you working with? By crash are you referring to the system rebooting or just that the display goes black? Which two slots are the rams populating on the motherboard?

The ram memory, they are according to they put it where they mounted it, in slot 1 and 3.
With the crash, it is very random, sometimes windows manages to recover and re-image, at other times the pc restarts or I have to force a reboot if a black screen appears, the windows I use is windows 10 pro.

The video card has its years, between 4 and 5.
Also that the pc where I used it before, was an i5 4460, with 16 gb of ram (x2 of 8 gb hyperX), windows 10 pro, and the witcher game was doing well, with high graphics, leaving the gpu sometimes at 65C, but it never rebooted and didn't black screen.

As for the mother, do not update it, because I know that it is a delicate process, but as I saw, the version it has is from 2020, I do not remember the number and since I am now at work I can not look at anything when I return to my house fixed me.

 

[Chenji]

Here the bios info
American Megatrends Inc
Version 1208
Date 07/21/2020

 

[Chenji]

Again I post again to help me see if my theory is true.
Thinking that my gpu is about to die, although its useful life may be a little longer if I do not demand it, I carried out more tests with other games, three in themselves, in addition to returning to the same version of the driver that I used in my old pc which was 460.79.

I tried Skyrim SE first, and I went to WhiteRun, and I ran the time with T so that it is daytime and that there is the largest amount of npc, therefore the gpu would have to load more things, after it is going around the city for a while, the gpu freezes, and the effect of water on the ground, or wet, change to be a little purple and then freeze, black screen for a few seconds and windows recovers the image.

Error that comes out in the event viewer.
"Cannot find the description for event ID 14 in the source nvlddmkm. The component causing this event is not installed on the local computer, or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated from another computer, the information to be displayed had to have been saved with the event.

The following information was included with the event:
\ Device \ Video3
0a97 (2a64) 00000000 00000000

The message resource is present, but the message cannot be found in the message table. "

The other two games I have tried were,

Halo Master Chief Collection, I was able to play well for 3 or 4 hours, and I did not present any problems.

Euro Truck Simulator 2 also ran well, and I did not present any problems.

I just hope that when I change my graph for a better one, I will not present this type of problem again.

PS: Play 2d stuff without the gpu, and run ETS2 with the onboard board, and there were no problems.

Also clean the video card connectors.