Question Black Screen while gaming, event viewer says it cannot access my hard drive?

Feb 28, 2022
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For the past few months (almost a year) my PC has been black screening while under load. When the screen goes black my GPU fans jump to 100% and iCUE loses its color profile. Sometimes I have to fully power cycle my PSU to get it to turn back on. After it crashes i usually check Event Viewer to see why. It gives me Event ID 41 or it says it was unable to access drive F: (Steam SSD) I was worried at first that the issue could my my riser card but the issue is only in specific apps. (Destiny2, Elden Ring, CURA Slicer?) I would attribute the issue to the riser card if the issue didn't happen in games that push my PC harder than those I listed (Doesn't crash playing COD, while stress testing, using blender, etc) or if Event Viewer didn't throw the HDD access error.

I has this issue with Destiny 2 at first, to the point where I couldn't play for more than 45 mins without my PC crashing. I was able to disable NVIDIAs ShadowPlay to get the issue to go away for Destiny. However, this past weekend the plague has returned and is not allowing me to enjoy Elden Ring. ShadowPlay is still disabled and the exact issue is happening still. In the previous issue with Destiny I had already gotten a new SSD, made sure everything was up to date driver-wise. I have a background in PC hardware and currently work IT but I am very stumped on this issue. I've done research and have found no solid solutions. Please help me.

PC Specs:
CPU: Ryzen 7 2700x (no OC)
Board: ASUS x470 Prime
RAM: Corsair Vengeance 16gb 2x8 (3200mhz), Corsair Vengeance RGB 16gb 2x8 (3200mhz) - (DOCP Profile)
GPU: MSI RTX 2070 Armor (no OC) - connected to PCIe x16 lane with riser card
PSU: Corsair RMx 850
AIO: Corsair h150i (Stock fan curve)
M.2: Samsung EVO 960 256GB
SSD: ADATA SU850 1TB (x2)

OS: W10 21h1
 
Last edited:

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

How old is the PSU in your build? As for your motherboard, what BIOS version are you currently on? Pertaining to the rams used, are you working with two identical ram kits from Corsair(for a total of 32GB's)?

GPU: MSI RTX 2070 Armor (no OC) - connected to PCIe x16 lane with riser card
Perhaps try and have the GPU in the standard way(sans the riser) and see if the issue persists.

You forgot to mention the makes and models of your storages.

What OS are you working with? If you're on Windows 10, include the version(not edition) of the OS.
 
Feb 28, 2022
6
0
10
0
Welcome to the forums, newcomer!

How old is the PSU in your build? As for your motherboard, what BIOS version are you currently on? Pertaining to the rams used, are you working with two identical ram kits from Corsair(for a total of 32GB's)?

GPU: MSI RTX 2070 Armor (no OC) - connected to PCIe x16 lane with riser card
Perhaps try and have the GPU in the standard way(sans the riser) and see if the issue persists.

You forgot to mention the makes and models of your storages.

What OS are you working with? If you're on Windows 10, include the version(not edition) of the OS.
PSU is from 2017, BIOS has been updated a few times but im unsure to the specific version (at work atm) RAM one kit is RGB but they have the same timings and speed
 

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