Black Screen with HP on it

NumbyNuts

Commendable
Oct 13, 2016
2
0
1,510
I recently factory reset my laptop, and reinstalled windows 10. After it installed, my laptop restarted itself, but now it only shows a black screen with a HP symbol. I do not know computer terminology, so basic words help.
 
Solution
Hello NumbyNuts

You may want to try hard resetting the laptop. To do so:

> Power off the laptop.

> Disconnect it from the power supply.

> Pull out its battery.

> Press and hold down the Power button for 45-60 seconds.

> Release the Power button.

> Put the battery back in and try booting the laptop this time.

Hope this helps. Good Luck!! :)
Hello NumbyNuts

You may want to try hard resetting the laptop. To do so:

> Power off the laptop.

> Disconnect it from the power supply.

> Pull out its battery.

> Press and hold down the Power button for 45-60 seconds.

> Release the Power button.

> Put the battery back in and try booting the laptop this time.

Hope this helps. Good Luck!! :)
 
Solution