Question blank screen

[lonchon]

hello, today i got a amd radeon 7570 hd gpu (for basic computer stuff), i tried plugging it into the monitor with a dvi-i to vga cable,it seemed like it detected the gpu but it showed a blank, black screen. what could be the cause of this? the monitor works just fine if i plug it from the pc , but using a different cable.

 

[COLGeek]

Does your display support any digital connections (other than the analog VGA port)?

 

[lonchon]

no, can the fact that i only have the vga port be the issue?

Does your display support any digital connections (other than the analog VGA port)?

 

[ThomasHoey]

hello, today i got a amd radeon 7570 hd gpu (for basic computer stuff), i tried plugging it into the monitor with a dvi-i to vga cable,it seemed like it detected the gpu but it showed a blank, black screen. what could be the cause of this? the monitor works just fine if i plug it from the pc , but using a different cable.

Hi Lonchon,

When you say blank screen do you get a post (splash screen) then goes blank when trying to load Windows?

 

[COLGeek]

no, can the fact that i only have the vga port be the issue?

Use of DVI to VGA adapters can be an issue. If your 7570 has a VGA port (like most), you should just use that port directly to the display.

 

[lonchon]

Use of DVI to VGA adapters can be an issue. If your 7570 has a VGA port (like most), you should just use that port directly to the display.

it doesnt have a vga port, does that mean i should get a dvi monitor?

 

[lonchon]

Hi Lonchon,

When you say blank screen do you get a post (splash screen) then goes blank when trying to load Windows?

no, its just a black scren the whole time

 

[COLGeek]

it doesnt have a vga port, does that mean i should get a dvi monitor?

You could try a different adapter. Verifying that the 7570 actually works would be my concern at this point given its age.

 

[lonchon]

You could try a different adapter. Verifying that the 7570 actually works would be my concern at this point given its age.

i have verified that it works before, i guess i will be trying a different adapter

 

[COLGeek]

i have verified that it works before, i guess i will be trying a different adapter

Also, be sure to reset your display (often with the on-screen display/menu). You could have a refresh rate mismatch.

 

[ThomasHoey]

no, its just a black scren the whole time

Hi Lonchon,

this is most likely going to be an issue with the driver. I assume the computer was running intergrated graphics befor the GPU upgrade?

can you please download DDU (Display Driver Uninstaller) and do a clean install. use this to remove all files belonging to intergrated GPU.

Download Link https://www.guru3d.com/files-get/display-driver-uninstaller-download,1.html

instruction video on using DDU properly

View: https://www.youtube.com/watch?v=FPqUeU09cf8


you will have to go back to intergrated graphincs to perform this fix. remove new GPU

once you go through steps and shutdown then install new GPU again and boot Windows.

 

[John Chesterfield]

this is most likely going to be an issue with the driver.

No it's not, Windows isn't even loading, he's not even getting to BIOS. Why would drivers be an issue if they haven't even loaded? Please read the thread.

OP, I'd be trying a BIOS reset.

 

[ThomasHoey]

No it's not, Windows isn't even loading, he's not even getting to BIOS. Why would drivers be an issue if they haven't even loaded? Please read the thread.

OP, I'd be trying a BIOS reset.

John Chesterfield I had the exact same issue with a customer's PC not to long ago and low and behold it was the drivers.

 

[COLGeek]

John Chesterfield I had the exact same issue with a customer's PC not to long ago and low and behold it was the drivers.

Drivers don't kick in until after the initial boot process begins when the OS starts loading and should have no impact on being able to access the BIOS or to see the typical splash screen.

In this case, there is a likely hardware issue associated with the GPU or the adapter being used.

 

[ThomasHoey]

Drivers don't kick in until after the initial boot process begins when the OS starts loading and should have no impact on being able to access the BIOS or to see the typical splash screen.

In this case, there is a likely hardware issue associated with the GPU or the adapter being used.

I know the drivers don't boot until after the BIOS but if the system is running integrated graphics before then this driver could be causing the conflict which it was in the customers I dealt with.

@lonchon if you don't want to follow the DDU process you could always just load up using integrated graphics and disable the integrated graphics in device manager under Display Adapters and try again.

Also try and update the BIOS if that fails.

 

[COLGeek]

I know the drivers don't boot until after the BIOS but if the system is running integrated graphics before then this driver could be causing the conflict which it was in the customers I dealt with.
<<snip>>

Sorry, but that isn't how it works (even with integrated graphics). Whatever you did to fix for your customer doesn't apply to this situation.

For example, a Windows driver would be completely irrelevant if booting this system from a Live Linux distro. Also, if the storage devices were detached, the system would still allow access to the BIOS if the hardware was working properly.

 

[John Chesterfield]

I know the drivers don't boot until after the BIOS but if the system is running integrated graphics before then this driver could be causing the conflict which it was in the customers I dealt with.

@lonchon if you don't want to follow the DDU process you could always just load up using integrated graphics and disable the integrated graphics in device manager under Display Adapters and try again.

Also try and update the BIOS if that fails.

Agree with @COLGeek there isn't even a driver loaded, you solved the issue some way else but it won't have been drivers causing the issues. Hardware itself would likely be causing any conflict.