Question blu screen error, Help!

[dalberici]

Hello,

every dey I collect a lot of times Blu screen errror on my laptop, can anyone help me?

thanks
D.

 

[RyanJG4321]

Is there a error code that appears?
What Device?
Have you got all of you drivers setup?

 

[Colif]

Can you follow option one on the following link - here

and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

 

[dalberici]

Hello,

here the dump file generated:

https://drive.google.com/open?id=1nu1j8HBoJpcffqbKJIgRFN9_dyizk1Ql

thanks
D.

 

[Colif]

OK, I just ask @gardenman to convert files for me so we can try to fix it for you

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/CsQr.html

File information:	021919-8703-01.dmp (Feb 19 2019 - 04:51:58)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	4 Day(s), 20 Hour(s), 28 Min(s), and 25 Sec(s)

File information:	021419-8812-01.dmp (Feb 14 2019 - 07:49:36)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 32 Min(s), and 51 Sec(s)

Possible Motherboard page: https://www.dell.com/support/home/us/en/19/product-support/product/latitude-14-7490-laptop/drivers

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.

 

[Colif]

Try updating Trend Micro, parts of it are still from 2015.

not sure what ApHidfiltrSW.sys is, its from 2017. might be part of adobe (really isn't much on google to go by)

try running the Dell update program, irq errors are often caused by drivers

Try running memtesst86 on each of your ram sticks, one stick at a time, up to 8 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

 

[The_Prophecy]

I also noticed a reference to iaStorAVC.sys which is part of the Intel SATA/AHCI storage drivers.

Found the latest supported Intel Chipset drivers at Dell's support page for the Latitude 7490: https://downloads.dell.com/FOLDER04...oftware-Driver_H41NR_WIN_10.1.1.44_A07_03.EXE