Question Blue Screen after System Restore

Aug 14, 2021
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I was trying to do a system restore on my computer. After restarting I received a Blue screen error saying it has to restart.
Upon restarting it says "Your PC did not start correctly" and gives me 2 options [Restart] and [Advanced Options].
Restart always brings me back to this screen.
Advanced Options will only let me do Startup Settings, every other option asks for a password, but even if I type the correct password it will say "The password is incorrect."

Does anyone know ow a way for me to get my PC working again?
 

Colif

Win 10 Master
Moderator
Why were you using system restore? how far back did you go? i have always counted it as the last choice if trying to fix something.

If you password doesn't work, you sort of stuck. Is it a Microsoft account? or a local user?
You can change the Microsoft accounts online but whether the PC will recognize change is another thing.
https://support.microsoft.com/en-us/account-billing/change-your-microsoft-account-password-fdde885b-86da-2965-69fd-4871309ef1f1

If you can't change password, you probably need to clean install as I can't help you get around password problems.
I can show you how to save info off PC though.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB
  • on screen after languages, choose repair this pc, not install.
  • choose troubleshoot
  • choose advanced
  • choose command prompt
  • type notepad and press enter
  • in notepad, select file>open
  • Use file explorer to copy any files you need to save to USB or another hdd
Once its copied off, I would clean install
follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/
 
Aug 14, 2021
33
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30
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Why were you using system restore? how far back did you go? i have always counted it as the last choice if trying to fix something.

If you password doesn't work, you sort of stuck. Is it a Microsoft account? or a local user?
You can change the Microsoft accounts online but whether the PC will recognize change is another thing.
https://support.microsoft.com/en-us/account-billing/change-your-microsoft-account-password-fdde885b-86da-2965-69fd-4871309ef1f1

If you can't change password, you probably need to clean install as I can't help you get around password problems.
I can show you how to save info off PC though.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB
  • on screen after languages, choose repair this pc, not install.
  • choose troubleshoot
  • choose advanced
  • choose command prompt
  • type notepad and press enter
  • in notepad, select file>open
  • Use file explorer to copy any files you need to save to USB or another hdd
Once its copied off, I would clean install
follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/
I tried to update the drivers on my PC to see if it would fix a new issue with After Effects not updating when I moved the camera. It didn't work, so I figured using a system restore made 2 days ago would be best as it was working then.

Thank you for the link and instructions. So far I am able to use it to access Startup Repair, Command Prompt, and the other options.
I have tried using Notepad as you've instructed, however I receive an error no matter what file I try to copy/paste. (0x80004005 )
Do you think it would be better to try Startup Repair?
 

Colif

Win 10 Master
Moderator
Error code 0x80004005

This problem may occur if a file that the Windows Product Activation (WPA) requires is damaged or missing. This behavior occurs if one or both of the following conditions are true:

  • A third-party backup utility or an antivirus program interferes with the installation of Windows XP.
  • A file that WPA requires is manually modified.
https://support.microsoft.com/en-us/topic/you-may-receive-error-code-0x80004005-or-other-error-codes-when-you-try-to-start-a-windows-xp-based-computer-a15f5b2f-642d-24ac-4912-1570a6bcedec

if that is reason for error, I don't think start up repair will help. I can't remember it ever helping really.

thats a new one. Haven't seen Notepad have errors at that stage before.
Are you running off a USB? As it might work if you boot off a USB.

Another idea is to use a Ubuntu Live USB to copy anything off the drive - https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview as it won't have the same problem.
 
Aug 14, 2021
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https://support.microsoft.com/en-us/topic/you-may-receive-error-code-0x80004005-or-other-error-codes-when-you-try-to-start-a-windows-xp-based-computer-a15f5b2f-642d-24ac-4912-1570a6bcedec


if that is reason for error, I don't think start up repair will help. I can't remember it ever helping really.

thats a new one. Haven't seen Notepad have errors at that stage before.
Are you running off a USB? As it might work if you boot off a USB.
I'm sorry, what do you mean by this?
Would you like me to try proceeding to Windows 10 from the usb?
 

Colif

Win 10 Master
Moderator
when you are getting to the blue menus that include start up repair, etc, are you booting off a USB or getting there via the error at startup?

that was my question. I don't think you would get that error if you run notepad off a USB.
 
Aug 14, 2021
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when you are getting to the blue menus that include start up repair, etc, are you booting off a USB or getting there via the error at startup?

that was my question. I don't think you would get that error if you run notepad off a USB.
It's USB as I cannot access the command prompt without a password normally. I'll be trying out Ubuntu next, hopefully it works.
 
Aug 14, 2021
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https://support.microsoft.com/en-us/topic/you-may-receive-error-code-0x80004005-or-other-error-codes-when-you-try-to-start-a-windows-xp-based-computer-a15f5b2f-642d-24ac-4912-1570a6bcedec

if that is reason for error, I don't think start up repair will help. I can't remember it ever helping really.

thats a new one. Haven't seen Notepad have errors at that stage before.
Are you running off a USB? As it might work if you boot off a USB.

Another idea is to use a Ubuntu Live USB to copy anything off the drive - https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview as it won't have the same problem.
Thank you for reccomending Ubuntu. I'll admit that face that appeared upon starting it sort of creeped me out, but otherwise I was able to use it to copy all of my files over to an external hard drive.
Once done I followed the clean windows install and now have my PC working again. It looks a bit different, I'm guessing it's a newer updated version. I'll have to reinstall all of my programs, which will be bothersome, but I'm hoping this experience may have also solved the crashing issue I have been dealing with as well until now.

Overall, my PC works again, so tha k you for the help.
 

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