Good evening,
So I have been having some issues with my Asus laptop the past couple of days (B53F model 4gig ram) . It keeps crashing and going to blue screen. It is now working again and I thought I best try get this resolved..but i need a hand..!!
The blue screen message basically says
A problem has been detected and windows has been shut down to prevent further damage.
plug and play detected an error most likely caused by a faulty driver.
I use and external monitor, could it be to do with this?
Or could it be a heat issue? dust? I use it a lot..and do work it hard. .
I'm also running anti virus and mal ware checks at the moment.
I have downloaded 'who crashed' and you can find my report below.
Any advise or help appreciated, thanks
Rob,
System Information (local)
--------------------------------------------------------------------------------
computer name:
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8377147392 total
VM: 2147352576, free: 1902895104
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 9/1/2012 10:10:05 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\090112-33072-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Sat 9/1/2012 10:10:05 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dc3d.sys (dc3d+0x3FDD)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\drivers\dc3d.sys
product: Microsoft IntelliType Pro / IntelliPoint
company: Microsoft Corporation
description: Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: dc3d.sys Microsoft Corporation PNP_DETECTED_FATAL_ERROR
On Fri 8/24/2012 3:05:28 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082412-29016-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xA (0xFFFFF6FB41730170, 0x2, 0x0, 0xFFFFF800032B5321)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 8/13/2012 7:16:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081312-44834-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 8/10/2012 8:48:45 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081012-28922-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Sun 8/5/2012 11:13:20 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080512-128934-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70010)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 7/9/2012 9:39:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070912-41777-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
7 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
dc3d.sys (Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models, Microsoft Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
So I have been having some issues with my Asus laptop the past couple of days (B53F model 4gig ram) . It keeps crashing and going to blue screen. It is now working again and I thought I best try get this resolved..but i need a hand..!!
The blue screen message basically says
A problem has been detected and windows has been shut down to prevent further damage.
plug and play detected an error most likely caused by a faulty driver.
I use and external monitor, could it be to do with this?
Or could it be a heat issue? dust? I use it a lot..and do work it hard. .
I'm also running anti virus and mal ware checks at the moment.
I have downloaded 'who crashed' and you can find my report below.
Any advise or help appreciated, thanks
Rob,
System Information (local)
--------------------------------------------------------------------------------
computer name:
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8377147392 total
VM: 2147352576, free: 1902895104
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 9/1/2012 10:10:05 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\090112-33072-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Sat 9/1/2012 10:10:05 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dc3d.sys (dc3d+0x3FDD)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\drivers\dc3d.sys
product: Microsoft IntelliType Pro / IntelliPoint
company: Microsoft Corporation
description: Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: dc3d.sys Microsoft Corporation PNP_DETECTED_FATAL_ERROR
On Fri 8/24/2012 3:05:28 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082412-29016-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xA (0xFFFFF6FB41730170, 0x2, 0x0, 0xFFFFF800032B5321)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 8/13/2012 7:16:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081312-44834-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 8/10/2012 8:48:45 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081012-28922-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Sun 8/5/2012 11:13:20 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080512-128934-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70010)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 7/9/2012 9:39:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070912-41777-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xCA (0x2, 0x0, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
7 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
dc3d.sys (Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models, Microsoft Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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