Blue Screen Error atikmdag.sys Help!

[Jackr987]

Hello, sometimes my pc will shut down unexpectedly and I will get a blue screen error, this happens around every 3-4 weeks but i very annoying! I could be doing anything from browsing the web to editing a video. I decided to get BlueScreenView to find out what is causing the problem and Im getting two files highlighted. one of them is - atikmdag.sys
and the other is -
dxgmms1.sys

any help would be greatly appreciated thanks!

 

[Dhampire01]

First of all,upgrade your directx version to latest (google it).
Secondly, hold start button and R,a window should pop up.Type there minidump and upload all the files you see onto the web so we can see.They are logs made by windows which say the reason the PC crashed.
We will analyze them with some software.

 

[Jackr987]

First of all,upgrade your directx version to latest (google it).
Secondly, hold start button and R,a window should pop up.Type there minidump and upload all the files you see onto the web so we can see.They are logs made by windows which say the reason the PC crashed.
We will analyze them with some software.

Thanks for you reply.
I have directx 11 already installed. and how do i upload the files to the web, or do you just want URL names like this?

http://filedump.org/files/j7GK1388766839.html

http://filedump.org/files/xFRAJl1388766905.html

http://filedump.org/files/hKilUuck1388766918.html

http://filedump.org/files/FRVW1388766935.html

http://filedump.org/files/n2c5qm1388766969.html

http://filedump.org/files/DUhBqRZA1388766983.html

http://filedump.org/files/MJpT1388766997.html

http://filedump.org/files/xyDe88cu1388767034.html

http://filedump.org/files/IVDrJmz1388767045.html

http://filedump.org/files/5NCN1388767070.html

http://filedump.org/files/60kDQ9H1388767094.html

http://filedump.org/files/k4yvBf2Q1388767106.html

http://filedump.org/files/RbHo1388767120.html

http://filedump.org/files/JrvCpeWX1388767133.html

 

[Dhampire01]

Not only i need to wait 140secs before downloading,it says the file does not exist.Upload to skydrive or google docs or mediafire please

 

[Jackr987]

Not only i need to wait 140secs before downloading,it says the file does not exist.Upload to skydrive or google docs or mediafire please

Here Ive uploaded it to google docs, this should be the right link. https://drive.google.com/folderview?id=0BzMcdzlXJ2yRR2xvTFVEZzlvcU0&usp=sharing

 

[Jackr987]

https://drive.google.com/?usp=folder&authuser=0#folders/0BzMcdzlXJ2yRR2xvTFVEZzlvcU0 This link is public

 

[johnbl]

the file is a amd graphics driver file. You will want to install the current drivers from AMD website and see if the issue goes away before trying to fix it via directx changes

Hello, sometimes my pc will shut down unexpectedly and I will get a blue screen error, this happens around every 3-4 weeks but i very annoying! I could be doing anything from browsing the web to editing a video. I decided to get BlueScreenView to find out what is causing the problem and Im getting two files highlighted. one of them is - atikmdag.sys
and the other is -
dxgmms1.sys

any help would be greatly appreciated thanks!

 

[Jackr987]

the file is a amd graphics driver file. You will want to install the current drivers from AMD website and see if the issue goes away before trying to fix it via directx changes

Hello, sometimes my pc will shut down unexpectedly and I will get a blue screen error, this happens around every 3-4 weeks but i very annoying! I could be doing anything from browsing the web to editing a video. I decided to get BlueScreenView to find out what is causing the problem and Im getting two files highlighted. one of them is - atikmdag.sys
and the other is -
dxgmms1.sys

any help would be greatly appreciated thanks!

so uninstall the drivers i got now and re-install them from AMDs site?
Thanks.

 

[Dhampire01]

It is caused from your ATI graphics card driver.
Please follow this guide: http://forums.guru3d.com/showthread.php?t=363233

 

[johnbl]

yep: http://support.amd.com/en-us/download

the file is a amd graphics driver file. You will want to install the current drivers from AMD website and see if the issue goes away before trying to fix it via directx changes

Hello, sometimes my pc will shut down unexpectedly and I will get a blue screen error, this happens around every 3-4 weeks but i very annoying! I could be doing anything from browsing the web to editing a video. I decided to get BlueScreenView to find out what is causing the problem and Im getting two files highlighted. one of them is - atikmdag.sys
and the other is -
dxgmms1.sys

any help would be greatly appreciated thanks!

so uninstall the drivers i got now and re-install them from AMDs site?
Thanks.

 

[Jackr987]

It is caused from your ATI graphics card driver.
Please follow this guide: http://forums.guru3d.com/showthread.php?t=363233

I can't find the file that says - atikmdag.sy_. in step 3

 

[Dhampire01]

What is your CPU model?

 

[Jackr987]

What is your CPU model?

AMD FX 8350 - and i just got the blue screen again when I went to play a video in my files, it only seems to happen when i do that, it has never done it when playing a video game, only when the pc is idle or as i just mentioned loading a video.

 

[Dhampire01]

Do this thing with the drivers i told you and disable power saving options and hibernation

 

[Jackr987]

Do this thing with the drivers i told you and disable power saving options and hibernation

I disabled the power saving options, and the thing with the drivers, did you mean to update my drivers because i did that also I cant find the file in step 3 of the guide you sent me.

is there anyway to do a clean uninstallation of my gpu and its files? or would that not help?
thanks.

 

[Dhampire01]

Email AMD.To be honest,I am an nVidia fanboy.I do not know anything about AMD graphics cards.