Question Blue Screen IRQL Error

[AshleyJade]

Hi all,

I have been getting constant blue screening for the last week. It stopped for awhile, and now it has gotten to the point it’s every 5 mins or less. Errors have been:
IRQL not less or equal
hyper vision error
And ntoskrnl

I have tried:
dism" and "sfc /scannow" and found no results
A RAM test showing nothing
A full system restore

Nothing has fixed the issue. Here is a log with my mini dump:
https://www.mediafire.com/file/t5wroezxpyajwil/011325-16234-01.dmp/file

This computer is less than a year old and a MSI laptop running nvidia.

 

[Lutfij]

Welcome to the forums, newcomer!

I tried downloading your zip file and both times show that the file is damaged. You sure you uploaded the right file onto MediaFire?

 

[AshleyJade]

Welcome to the forums, newcomer!

I tried downloading your zip file and both times show that the file is damaged. You sure you uploaded the right file onto MediaFire?

Hey! Thank you for the welcome. I'm not sure... Maybe because I tried to compress the zip file? I just tried a new upload with only one dump (this is the new one that happened when I did the system restore). Thank you for your help!

https://www.mediafire.com/file/t5wroezxpyajwil/011325-16234-01.dmp/file

Part of me suspects there is some kind of overheating going on since I started this morning and it hasn't blue screened since last night... but I know nothing about computers so perhaps I'm terribly wrong.

 

[johnbl]

13th Gen Intel(R) Core(TM) i9-13900H
the cpu was running at
2995MHz at the time of the crash.
the crash was due to a misaligned instruction pointer.

normally, I would suspect overheating. I can not read the thermal zones in the mini dump to see what the cpu sensor indicates.

there are some issues with your OS. Looks like you have a old copy of Norton Security installed. The old copies were jerks and the uninstaller did not uninstall and left drivers to block the install of other anti virus software. most of the files are from 2022, Norton had a special uninstaller that you could use to remove these but you had to know about it and run it from their website. You could also download and run Microsoft autoruns64.exe find all of the old drivers and disable/delete them.

other problems, I see a bunch of drivers that were run from the driverstore. This means a driver was deleted but windows plug and play was running at the time and reinstalled the driver from a hidden directory a second or two after the driver was deleted.

you may want to go and update your intel chipset and intel rapid storage drivers directly from your motherboard vendor or directly from the intel update site:
https://www.intel.com/content/www/us/en/support/detect.html
this might fix the voltages and strange underclock for your cpu.

you should also check for updated BIOS from your motherboard vendor at the same time since some fixes are done in the bios and the drivers need to match up with the bios build.

looks like some old nvida drivers are installed, you might look for a update for your motherboard. if the device is built in, otherwise you can get it directly from nvidia download site.

you have 2 drivers for a usb 4 router installed. Most people use a external router so it is kind of strange.

best guess if thermal problem as hinted by the underclock. note: if the GPU pulls too much power the cpu voltage can drop and you can get issues that look like thermal problems. normally the cpu clock does not underclock unless there is overheating.
(i mention this because of the old nvidia drivers)

note: google how to remove Norton from your pc. you will get instructions on where to get the removal tool
or go here:https://support.norton.com/sp/en/us/home/current/solutions/v15972972

afterwards you can use another virus scanner if you want

 

[AshleyJade]

13th Gen Intel(R) Core(TM) i9-13900H
the cpu was running at
2995MHz at the time of the crash.
the crash was due to a misaligned instruction pointer.

normally, I would suspect overheating. I can not read the thermal zones in the mini dump to see what the cpu sensor indicates.

there are some issues with your OS. Looks like you have a old copy of Norton Security installed. The old copies were jerks and the uninstaller did not uninstall and left drivers to block the install of other anti virus software. most of the files are from 2022, Norton had a special uninstaller that you could use to remove these but you had to know about it and run it from their website. You could also download and run Microsoft autoruns64.exe find all of the old drivers and disable/delete them.

other problems, I see a bunch of drivers that were run from the driverstore. This means a driver was deleted but windows plug and play was running at the time and reinstalled the driver from a hidden directory a second or two after the driver was deleted.

you may want to go and update your intel chipset and intel rapid storage drivers directly from your motherboard vendor or directly from the intel update site:
https://www.intel.com/content/www/us/en/support/detect.html
this might fix the voltages and strange underclock for your cpu.

you should also check for updated BIOS from your motherboard vendor at the same time since some fixes are done in the bios and the drivers need to match up with the bios build.

looks like some old nvida drivers are installed, you might look for a update for your motherboard. if the device is built in, otherwise you can get it directly from nvidia download site.

you have 2 drivers for a usb 4 router installed. Most people use a external router so it is kind of strange.

best guess if thermal problem as hinted by the underclock. note: if the GPU pulls too much power the cpu voltage can drop and you can get issues that look like thermal problems. normally the cpu clock does not underclock unless there is overheating.
(i mention this because of the old nvidia drivers)

note: google how to remove Norton from your pc. you will get instructions on where to get the removal tool
or go here:https://support.norton.com/sp/en/us/home/current/solutions/v15972972

afterwards you can use another virus scanner if you want

Yah, when I did the factory reset I hadn't updated anything again since the new crash, but before reset everything was up to date and working normally. Gonna try your suggestions and see if this fixes it, but I do know pre crash I had Geforce installed and that showed those drivers as up to date. Can you let me know where I can find the updated BIOS from my motherboard vendor? I'm not super tech friendly, so don't know how to locate that. Also while doing updating the blue screening continued. Non page start in non fault areas/ Would it help if I uploaded those dump logs too?

 

[johnbl]

Yah, when I did the factory reset I hadn't updated anything again since the new crash, but before reset everything was up to date and working normally. Gonna try your suggestions and see if this fixes it, but I do know pre crash I had Geforce installed and that showed those drivers as up to date. Can you let me know where I can find the updated BIOS from my motherboard vendor? I'm not super tech friendly, so don't know how to locate that. Also while doing updating the blue screening continued. Non page start in non fault areas/ Would it help if I uploaded those dump logs too?

: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.5, DMIVersion 0, Size=5090]
BiosMajorRelease = 1
BiosMinorRelease = 13
BiosVendor = American Megatrends International, LLC.
BiosVersion = E15F2IMS.10D
BiosReleaseDate = 08/08/2023
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = Stealth 16Studio A13VF
SystemFamily = GS
SystemVersion = REV:1.0
SystemSKU = 15F2.1
BaseBoardManufacturer = Micro-Star International Co., Ltd.
BaseBoardProduct = MS-15F2
BaseBoardVersion = REV:1.0

should be here: (select model Stealth 16Studio A13VF)
https://www.msi.com/Laptop/Stealth-16-Studio-A13VX/support?sub_product=Stealth-16Studio-A13VG