Question Blue Screen of Death after turning on the laptop when in Hibernation Mode ?

[Igor Mantovani]

Hi!

For a while I've been experiencing this problem mentioned in the title.

Whenever I turn on my Windows 11 when it's in hibernation mode the screen temporarily freezes after the company logo and then I receive a Blue Screen of Death message, which shows a percentage from 0 to 100, and when it reaches 100, the windows starts normally.

Also, when I turned it on Windows 11 today from Hibernate Mode, I didn't receive a Blue Screen of Death, but instead the computer froze on a black screen for about 2 minutes, then the Asus logo appeared and it started normally, but not on Hibernate Mode, but as if I had shut it down.

Can someone one help me fix this problem?

I've read on other guides that you should find the minidump files, but I can't find it anywhere on my SO.

Thanks!

 

[ubuysa]

If the problem is a flaky system drive (which it well could be) then that would explain why dumps are not being written. You should find them in the folder C:\Windows\Minidumps.

It would be handy to see your full system spec please.

 

[Igor Mantovani]

If the problem is a flaky system drive (which it well could be) then that would explain why dumps are not being written. You should find them in the folder C:\Windows\Minidumps.

It would be handy to see your full system spec please.

Specs:
Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz.

Ram: 8,00 GB (used: 7,74 GB).

Windows Edition: Windows 11 Home Single Language.

System type: 64 bits.

Version: 23H2.

By the way, I also experienced a Blue Screen of Death today after turning on the notebook, and this happened after I enabled fast startup, could both problems (this and the OP) be related?

 

[SkyNetRising]

I also experienced a Blue Screen of Death today after turning on the notebook, and this happened after I enabled fast startup, could both problems (this and the OP) be related?

Don't use hibernation and fast startup. Better to disable them completely.
These features sound good on paper, but often can lead to corrupted OS drive and lost data.

Disable hibernation with:
(execute from elevated command prompt)

powercfg /h off​

 

[ubuysa]

We really need more spec details than that. Can you please download and run the SysnativeBSODCollectionApp and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[Igor Mantovani]

We really need more spec details than that. Can you please download and run the SysnativeBSODCollectionApp and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

Here it is:
SysnativeFileCollectionApp.zip

 

[ubuysa]

One of the first things I can see is that you appear to be running three anti-virus tools; Malwarebytes, ESET, and Windows Defender. I can see drivers loaded for all three products so I know they are there. It's unwise in the extreme to run more than ONE real-time anti-virus engine. Malwarebytes is pretty tolerant of other anti-virus tools, but ESET is not so much. Even if this is not causing the problems you're experiencing now, it will cause problems. Choose either Malwarebytes, ESET, or Windows Defender and fully uninstall (or deactivate in the case of Defender) the others. You may need to use the product's specific uninstall tool rather than just Windows Programs & Features. Personally I would uninstall Malwarebytes and ESET and rely only on Windows Defender (that's what I use).

You mention that these BSODs happen only(?) on resume from hibernation and the SSD storage drive does feature heavily in several of the dumps. This all tends to suggest a problem with the SSD drive itself. Your SSD is a single Passmark 256GB SSD, which isn't very big, you only have 33GB of free space on there which is approaching the limits of the free space that Windows needs to work with. In the longer term I would consider replacing that drive, either with a larger drive (1TB) or with an additional drive for user data and keep the 256GB SSD just for Windows and programs.

The first thing I'd suggest you do is to delete the exiting hibernation file and then create a new one. It's entirely possible that the problem is corruption in the hibernate file on the SSD. Here's how to do this...

1. Open an elevated command prompt and enter the command powercfg -h off (this will delete the hibernation file).
2. Reboot (it will be a normal reboot, not a resume from hibernation
3. Open an elevated command prompt and enter the command powercfg -h on (this will create a new hibernation file).

Also, turn off Fast Startup in Windows, here's how to do that...

1. In the RUN command box enter the command powercfg.cpl (the WIndows Power Options dialog will open).
2. In the left-hand pane click the 'Choose what the power buttons do' option
3. Uncheck the Fast Startup box (this will only be present if hibernation is enabled).

Let me know how all that goes.

 

[Igor Mantovani]

One of the first things I can see is that you appear to be running three anti-virus tools; Malwarebytes, ESET, and Windows Defender. I can see drivers loaded for all three products so I know they are there. It's unwise in the extreme to run more than ONE real-time anti-virus engine. Malwarebytes is pretty tolerant of other anti-virus tools, but ESET is not so much. Even if this is not causing the problems you're experiencing now, it will cause problems. Choose either Malwarebytes, ESET, or Windows Defender and fully uninstall (or deactivate in the case of Defender) the others. You may need to use the product's specific uninstall tool rather than just Windows Programs & Features. Personally I would uninstall Malwarebytes and ESET and rely only on Windows Defender (that's what I use).

You mention that these BSODs happen only(?) on resume from hibernation and the SSD storage drive does feature heavily in several of the dumps. This all tends to suggest a problem with the SSD drive itself. Your SSD is a single Passmark 256GB SSD, which isn't very big, you only have 33GB of free space on there which is approaching the limits of the free space that Windows needs to work with. In the longer term I would consider replacing that drive, either with a larger drive (1TB) or with an additional drive for user data and keep the 256GB SSD just for Windows and programs.

The first thing I'd suggest you do is to delete the exiting hibernation file and then create a new one. It's entirely possible that the problem is corruption in the hibernate file on the SSD. Here's how to do this...

1. Open an elevated command prompt and enter the command powercfg -h off (this will delete the hibernation file).
2. Reboot (it will be a normal reboot, not a resume from hibernation
3. Open an elevated command prompt and enter the command powercfg -h on (this will create a new hibernation file).

Also, turn off Fast Startup in Windows, here's how to do that...

1. In the RUN command box enter the command powercfg.cpl (the WIndows Power Options dialog will open).
2. In the left-hand pane click the 'Choose what the power buttons do' option
3. Uncheck the Fast Startup box (this will only be present if hibernation is enabled).

Let me know how all that goes.

Regarding the anti-virus Malwarebytes and ESET, I can't find them at all. The only anti-virus I found was a McAfee leftover in the Control Panel, which I already deleted. I searched online and there's a tutorial where I need to download a tool and access the SO's safe mode in order to delete the ESET, is that what should I do? And what about Malwarebytes, is the method of uninstalling it similar?

Anyway, I turned on/resumed the notebook today from Hibernation Mode and I didn’t experience any Blue Screen of Death, it resumed perfectly. But I keep my guard up because in the past there were times where one day the Hibernation Mode worked perfectly fine, while in the next day I experienced the Blue Screen of Death.

 

[ubuysa]

I owe you an apology, I was clearly looking at someone else's dump! I'm really sorry about that. But I can confirm now that there were McAfee drivers loaded and it's highly likely that removing McAfee has solved your problems. Do keep us posted - and many apologies again.