Hello
For the past few months, I've been having several blue screen of death errors of different kinds when I leave my computer running, or shortly after booting it up. But now, after one of the blue screen errors, my audio service is no longer functioning. (I also noticed my elgato sound capture was not found immediately on boot up, there is a message on every start up.)
Computer specs are:
System model: OMEN by HP Desktop PC 880-p1xx
Processor: Intel Core i7-8700K CPU @ 3.70 (12 CPU's), ~3.7Ghz
OS: Windows 10 Home 64-bit (10.0, Build 18362)
Graphics card: NVIDIA GeForce GTX 1080Ti
32 GB RAM
I've kept track of as many of the blue screen error codes as I can (I'm unsure how to view them all if there is a way.) Here are the error codes I have:
What I've done to try to attempt to fix the problem (before audio disappeared):
-Updated all drivers in Device Manager
-Ran sfc scannow command in command prompt as administrator.
-Ran DISM.exe /Online /Cleanup-image/Restorehealth command.
-After running this command, some files were found that could not be repaired.
These were the files and information that could not be repaired in the sfcdetails document:
2020-10-23 21:11:42, Info CSI 00000031 [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-10-23 21:11:42, Info CSI 00000033 [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-10-23 21:13:44, Info CSI 0000022c [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-10-23 21:13:44, Info CSI 0000022e [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
Hoping for the best. Help would be very appreciated
For the past few months, I've been having several blue screen of death errors of different kinds when I leave my computer running, or shortly after booting it up. But now, after one of the blue screen errors, my audio service is no longer functioning. (I also noticed my elgato sound capture was not found immediately on boot up, there is a message on every start up.)
Computer specs are:
System model: OMEN by HP Desktop PC 880-p1xx
Processor: Intel Core i7-8700K CPU @ 3.70 (12 CPU's), ~3.7Ghz
OS: Windows 10 Home 64-bit (10.0, Build 18362)
Graphics card: NVIDIA GeForce GTX 1080Ti
32 GB RAM
I've kept track of as many of the blue screen error codes as I can (I'm unsure how to view them all if there is a way.) Here are the error codes I have:
- SYSTEM_SERVICE_EXCEPTION - What failed: win32full.sys
- Stop code: DPC_WATCHDOG_VIOLATION
- SYSTEM_SERVICE_EXCEPTION (no other information)
- Kmode Exception Not Handled (happened today right before my audio stopped working)
What I've done to try to attempt to fix the problem (before audio disappeared):
-Updated all drivers in Device Manager
-Ran sfc scannow command in command prompt as administrator.
-Ran DISM.exe /Online /Cleanup-image/Restorehealth command.
-After running this command, some files were found that could not be repaired.
These were the files and information that could not be repaired in the sfcdetails document:
2020-10-23 21:11:42, Info CSI 00000031 [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-10-23 21:11:42, Info CSI 00000033 [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-10-23 21:13:44, Info CSI 0000022c [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-10-23 21:13:44, Info CSI 0000022e [SR] Cannot repair member file [l:11]'USBHUB3.SYS' of dual_usbhub3.inf, version 10.0.18362.836, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
Hoping for the best. Help would be very appreciated
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