Blue Screen of death Newly Built PC Help!

Nicks188

Honorable
Nov 27, 2013
55
0
10,630
Just finished putting together my PC build this morning, installed windows 8.1, downloaded drivers and everything went fine until I started playing World Of Warcraft. An hour or so after playing WoW I got a surprised Blue Screen of Death. After the BSOD occurred I restarted the PC and another BSOD occurred right after the windows login. The blue screens kept happening until the PC finally booted to windows, and then did a restore point. I've had the PC running fine for 3-4 hours now and no BSOD has occurred yet, maybe since I'm not running games? Here is my minidump error that I copied from Bluescreenviewer:

122413-20875-01.dmp 12/24/2013 9:44:12 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 ffffd000`20931130 00000000`24c47460 fffff800`014c7cca dxgkrnl.sys dxgkrnl.sys+6bcca x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\122413-20875- 01.dmp 6 15 9600 280,360 12/25/2013 1:29:32 AM

I haven't installed any new drivers since the restore point. I have been running prime95/hwmonitor to check if theres any hardware issue.

System Specs:
fx-6300
gigabyte r9 270x
MSI 970-G43
1X8 Corsair Vengance
Raidmax 530w 80+ PSU
 


Which drivers are you using? Next time please specify the driver versions you are using. It would save everyone a lot of time if you had just specified what driver you are using from the get-go, it's the most important info we need so we can help you.

dxgkrnl.sys is a DirectX related file which leads me to believe that it's a video card issue (hardware or software) especially since the BSOD occures only while gaming. It's unfortunate that you don't have a onboard video card on that MB, you could have tested the rig with that (WoW isn't very resource demanding).

I just recently swapped out a 7870 (the R9 270x is pretty much that card) and it ran fine with 13.11 BETA 9.2 and 9.4. Did not test the latest 9.5 or the 13.12 WHQL. I recommend testing with 13.11 beta 9.2, see what it does (your driver info would have helped here). This should eliminate (or confirm) the software side of the problem. If it still crashes, try testing a different card (if you can get one from a friend or have an older one lying around for a quick test), or testing the card in another PC (again, good to have a friend nearby 😉 ) to see if it also crashes. This should eliminate (or confirm) the hardware side of the problem.

If it's software, it's an easy fix. If it's hardware, RMA the card.

Just a side note, I recommend using Windows 7, Windows 8 is still pretty new and both nvidia and amd are still ironing out kinks in it.

Just reading the release notes on the 13.11 beta 9.5 (and 13.12), it seem to fix some crashes on R9 290 cards, it might be related to this. You see, again, if I only knew what drivers you are using.
 
I'm pretty positive I did update the bios, I installed it through the MSI program I saw on their site, was a driver downloader(Liverupdater?) I can't remember the name of the program(computer restored 5 hours ago), but I used it to install all of my drivers.

 
I apologize for not remember which versions of the drivers I installed, all I know is that I went to the amd site and downloaded what it said for the r9 270x. Should I reinstall the drivers, and redownload WoW to try to see if I get another blue screen?

 
I you downloaded the suggested one from AMD's site than it should be 13.12 WHQL. Perhaps you could try a clean install and use an the older 13.11 beta 9.2 which worked perfectly with my 7870. If you still get BSOD's than i suggest trying the card out in another PC, see if it also gets BSOD's.
 
So...I'm running Memtest86 on my PC and it's currently at 468 errors on test #9 with 0 passes so far. What does this mean, bad ram?Please help!

Update: Memtest86 - 1 pass, #9 test. 1289 errors. Does this mean that my ram is bad?