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[SOLVED] Blue screen of death while playing certain games.

Feb 15, 2019
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Hello,

I built my computer about a year ago and have had issues running certain games.
Specifically Apex Legends, after only a handful of matches I would get a bluescreen with the error "IRQL_NOT_LESS_OR_EQUAL" or "MEMORY_MANAGEMENT".
I thought it was just the game not working correctly for whatever reason but I just bought the new Modern Warfare a few days ago and i'm now having the same bluescreens, so it must be something wrong with my PC.

I have 1 dump file saved from a crash that happened last night.
https://drive.google.com/open?id=1me2h6WLRA96QK7QQzFMK10LY63oTA9Cn

Specs:
https://pcpartpicker.com/list/6xNjD2
 

Ketchup79

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Aug 7, 2019
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Two things to start:
  1. Go to the Asrock website and make sure you have the latest drivers for all devices on your board.
  2. Check your memory - use either the Windows memory diagnostic or Memtest.
 
Feb 15, 2019
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Two things to start:
  1. Go to the Asrock website and make sure you have the latest drivers for all devices on your board.
  2. Check your memory - use either the Windows memory diagnostic or Memtest.
Thanks for the reply!

No issues found on Windows memory diagnostic.
Downloading the latest "all in one" from Asrock's website seemed to lessen the crash, it went from about 30 minutes to about an hour and 15 or so. That may have just been by chance by it's never taken that long to crash before.

New dump file: https://drive.google.com/open?id=163Uk-4oWD4hXpV7hRuWjPOLrGu2QNtyt
 

Ketchup79

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Aug 7, 2019
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Your second dump shows Memory Management as well - either a bad stick of RAM or a bad driver will cause this.
  1. What Nvidia Driver do you have?
  2. Is this system running on a fresh install of Windows?
  3. What devices not in the PC Parts Picker list are attached to your computer?
  4. It may be time to download and run Memtest. Will take longer, but is a more thorough test.
 
Feb 15, 2019
20
0
10
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Your second dump shows Memory Management as well - either a bad stick of RAM or a bad driver will cause this.
  1. What Nvidia Driver do you have?
  2. Is this system running on a fresh install of Windows?
  3. What devices not in the PC Parts Picker list are attached to your computer?
  4. It may be time to download and run Memtest. Will take longer, but is a more thorough test.
1. Game driver (Not the studio one) version 441.20 (Newest).

2. I built the PC about 8 months ago with a fresh install of windows, the issue was happening since day 1 I believe.

3. The only thing that has always been connected to the PC is my second monitor. I've swapped my primary monitor, keyboard, mouse, everything over the time.
During the these 2 crash instances, I had my 2 monitors one is a old AOC and the other is a old Insignia, Razer keyboard, mouse and headphones and a RGB mousepad. But I was still having crashes before I bought any of those things, besides the Insignia TV.

4. I will download and run Memtest tomorrow morning and post the results when I get them.
 
Feb 15, 2019
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Try bumping up the voltage to the memory in bios a little
I saw a post about lowering the GPU clock by 50mhz on another post with a similar issue.
Overclocking scares me a little bit though, I don't fully understand what all of the values mean and how to properly tweak it, so I never do it.
However, come to think of it I did change the xmp profile on the ram, perhaps that is causing the issue?
I will have to look into that further.
 
Feb 15, 2019
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For testing purposes, disable XMP and just stick with SPD settings (or default, whatever your BIOS calls them).
This is what my overclock page looked like. View: https://imgur.com/a/KETRDVR

I changed "XMP 2.0 Profile 1" back to "Auto" which changed the frequency and I guess the voltage too.
It's quite a bit slower now, I think 2133? Which kind of sucks, but if it fixes my issue then whatever.

I don't have a lot of time to test stuff at the moment, so I can't really see if it worked till probably Friday.

On a side note, if the XMP profile is causing the crash, am I able to up the speed more? I don't know a lot about overclocking so i'm just wondering how far I can stably push it.
 
Last edited:

Ketchup79

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Aug 7, 2019
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Yeah, there should be a good bit of leeway between the two. One you figure out the auto setting is ok, try this:

Install CPU-Z if you don't have it already. Take a screen shot of the Memory tab at auto. Take a screen shot of the Memory tab at XMP. We can find a setting between the two that should be pretty fast, but not crash your computer. Can't really speculate what it will be without seeing your numbers, so let us know how it goes.
 
Feb 15, 2019
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Yeah, there should be a good bit of leeway between the two. One you figure out the auto setting is ok, try this:

Install CPU-Z if you don't have it already. Take a screen shot of the Memory tab at auto. Take a screen shot of the Memory tab at XMP. We can find a setting between the two that should be pretty fast, but not crash your computer. Can't really speculate what it will be without seeing your numbers, so let us know how it goes.
This is my XMP profile. (The one I was on while getting these crashes)
View: https://imgur.com/a/xWcmsFv

View: https://imgur.com/a/KETRDVR

The frequency is off in the picture for some reason, it seems to be fluctuating.
In the bios the XMP profile sets it to 3000mhz but I mainly changed it to 2933mhz.

This is the auto profile that I just changed it to yesterday.
View: https://imgur.com/a/Nx4ilye

View: https://imgur.com/a/9WQG6p4

Again, the frequency is off. In the bios it's set to 2133mhz.
Friday night I should be able to test the auto settings to see if it's still crashing, I will update then.
 

Ketchup79

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Aug 7, 2019
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Good news! So, as far as speed, I was looking at your manual and it looks like you can set DRAM to 2933, leave XMP off, and leave all other DRAM settings at normal. Let me know how that responds.
 
Feb 15, 2019
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Good news! So, as far as speed, I was looking at your manual and it looks like you can set DRAM to 2933, leave XMP off, and leave all other DRAM settings at normal. Let me know how that responds.
When I was getting the crash before I had loaded the XMP profile and then also manually changed the speed from 3000 to 2933 leaving whatever else the XMP changed alone and that was causing the crash.
You want me to leave it on the auto profile and then manually change the speed from "Auto" to 2933 leaving voltage and all those other parameters the same?
Sorry for the repetitive question, I just want to be sure before I break something again. haha
 

Ketchup79

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Aug 7, 2019
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XMP changes timings in addition to speed. Leaving timings at auto SHOULD give you looser timings than XMP at the higher speed. Once you make the change I recommend using CPU-Z to verify.
 
Feb 15, 2019
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XMP changes timings in addition to speed. Leaving timings at auto SHOULD give you looser timings than XMP at the higher speed. Once you make the change I recommend using CPU-Z to verify.
It seemed to be doing great, I played for multiple hours strait quite a few times and had no issues.
Unfortunately I had another blue screen today, but it may have just been a fluke.
https://drive.google.com/open?id=1nhFsdiOqOeBbqShw_bQNxewOfUT8fKD4
I got a new error message this time, "system_service_exception".
 
Feb 15, 2019
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Without looking at your dump, do you have anything Firewire? There was a hotfix that was "supposed" to fix that error, when caused by Firewire devices.
I don't know what that is, Google says its some kind of wire for apple products?
If that's what it is, no I do not have any.
 

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