Blue screen problem. Whea uncorrectable error

[ROCKER_C]

Hi Guys

pc keeps crashing on me. Blue screen appears and reads WHEA UNCORRECTABLE ERROR. Doesn't give a code to lookup what the issue might be. Can anyone help me find out the issue?

Thank you

 

[Colif]

MERGED QUESTION
Question from ROCKER_C : "whea uncorrectable error - kernal power"

Hi Guys,

Keep getting my PC bluescreening and the message I get is: WHEA Uncorrectable Error. Just downloaded the intel processor diagnostics tool and it failed during the test.

Spoiler

--- IPDT64 - Revision: 4.0.0.29
--- IPDT64 - Start Time: 01/06/2017 18:54:42

CPU1
Intel(R) spbc Module Test
Module Version: 1.0.8.64b.W
Start Time: Thu Jun 1 18:54:43 2017
Test Result - PASS
..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel
Processor Brand String: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz

End Time: Thu Jun 1 18:54:43 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
Genuine Intel CPU Test
Module Version: 1.0.12.64b.W
Start Time: Thu Jun 1 18:54:43 2017
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Thu Jun 1 18:54:43 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.14.64b.W
Start Time: Thu Jun 1 18:54:43 2017
Test Result - PASS
Expected: Intel(R) Core(TM) CPU @
Detected: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz
Intel(R) Core(TM) processor detected..!!..
End Time: Thu Jun 1 18:54:43 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
Floating Point Test
Module Version: 1.0.11.64b.W
Start Time: Thu Jun 1 18:54:43 2017
AVX is supported in your OS
Max AVX supported = AVX
FMA3 not supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 848.55
Error: 0
--- Floating Point Test Passed!!!---
End Time: Thu Jun 1 18:54:45 2017
Total Time: seconds: 2
--------------------------------------------------------------------
CPU1
Prime Number Generation Test
Module Version: 1.0.13.64b.W
Start Time: Thu Jun 1 18:54:45 2017
AVX is supported in your OS
Max AVX supported = AVX
Test Result - PASS
Operation Per Second: 128652
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Thu Jun 1 18:54:47 2017
Total Time: seconds: 2
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.11.64b.W
Start Time: Thu Jun 1 18:54:47 2017
Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32
- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256
- Detected L3 Cache Size --> 10240

Cache Size Test Passed!!!

End Time: Thu Jun 1 18:54:47 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.11.64b.W
Start Time: Thu Jun 1 18:54:47 2017
Test Result - PASS

--- Determining MMX - SSE capabilities ---
--- CPU FEATURES DETECTION FOR ---
--- MMX SSE ---
MMX - MMX Supported --> Yes
SSE - SSE Supported --> Yes
SSE2 - SSE2 Supported --> Yes
SSE3 - SSE3 Supported --> Yes
SSSE3 - SSSE3 Supported --> Yes
SSE4.1 - SSE4.1 Supported --> Yes
SSE4.2 - SSE4.2 Supported --> Yes
--- MMX SSE - capabilities check complete ---
MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Thu Jun 1 18:54:47 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
FMA3 Test
Module Version: 1.0.10.64b.W
Start Time: Thu Jun 1 18:54:47 2017
Test Result - PASS

--- CPU Features Detection ---
FMA3 - Supported --> No
FMA3 support is NOT detected on your Processor
FMA3 Test Result --- Not Tested

End Time: Thu Jun 1 18:54:47 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
AVX Test
Module Version: 2.0.8.64b.W
Start Time: Thu Jun 1 18:54:47 2017
Test Result - PASS

--- CPU Features Detection ---
AVX - Supported --> Yes
AVX2 - Supported --> No
AVX512 - Supported --> No
AVX OS Support - Supported --> Yes
AES - Supported --> Yes
PCLMULQDQ - Supported --> Yes
AVX Test Result --- PASS

End Time: Thu Jun 1 18:54:53 2017
Total Time: seconds: 6
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.8.64b.W
Start Time: Thu Jun 1 18:54:53 2017
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 16.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 byte
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Stress Test Passed!!!
End Time: Thu Jun 1 18:54:54 2017
Total Time: seconds: 1
--------------------------------------------------------------------
CPU1
PCH Test
Module Version: 1.0.10.64b.W
Start Time: Thu Jun 1 18:54:54 2017
Test Result - PASS
LPC deviceID = 0x1d41

Chipset : Intel(R) X79 Express Chipset or Intel(R) C600 Series Chipset
Chipset Stepping : C1
No device connected to PCI-to-PCI Bridge Controller

No device connected to PCI Express Port 1

No device connected to PCI Express Port 2

1 device connected to PCI Express Port 3
1 : USB xHCI Compliant Host Controller

1 device connected to PCI Express Port 4
1 : USB xHCI Compliant Host Controller

3 device connected to SATA Controller 1
1 : WDC WD10EZEX-00BN5A0
2 : HL-DT-ST BDDVDRW CH12NS30
3 :

5USB devices detected
1 : USB Composite Device
2 : ASUS USB-N53_B1 USB Wireless Adapter
3 : USB Composite Device
4 : USB Printing Support
5 : USB Composite Device

1 device connected to Intel High Definition Audio Controller
1 : High Definition Audio Device

PCH LAN Device 'Intel(R) 82579V Gigabit Network Connection' detected

Platform Controller Hub Test Completed!!!
End Time: Thu Jun 1 18:54:54 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
IGD Module Test
Module Version: 1.0.12.64b.W
Start Time: Thu Jun 1 18:54:54 2017
Test Result: Intel(R) Integrated Graphics Device Not Detected or Not Configured, Test Skipped
End Time: Thu Jun 1 18:54:54 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
GFX Module Test
Module Version: 1.0.12.64b.W
Start Time: Thu Jun 1 18:54:54 2017
GFX Module Test: PASS
End Time: Thu Jun 1 18:55:23 2017
Total Time: seconds: 29
--------------------------------------------------------------------
--- IPDT64 - Temperature Monitor Results
Temperature Monitor will begin when CPULoad Test starts
--- Temperature Test ---
...
Version 1.0.13.64b.W
...

18 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 18 degrees below max

--- Temperature Test ---
...
Version 1.0.13.64b.W
...


Entering run forever
13 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 13 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
8 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 8 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
7 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 7 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
4 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 4 degrees below max
Test PASSED
1 degrees C below maximum
Test Result - FAIL
Expected Greater than 1 degrees below max
Received 1 degrees below max
Test FAILED
Please check your Processor Thermal Solution
Temperature Monitor Stopped

--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz
Processor Information: Intel64 Family 6 Model 62 Stepping 4
Number of Physical Cores: 4
Number of Logical Cores: 8
Installed System Memory: 16 GB
Operating System: Microsoft Windows 10 Home 64-bit
Graphics Information: NVIDIA GeForce GTX 770
System Product: X79A-GD45 PLUS (MS-7760)
System BIOS: V17.8
System Serial Number: To be filled by O.E.M.
--------------------------------------------------------------------

--- IPDT64 - End Time: 01/06/2017 18:59:13
--- IPDT64 - Result: Fail
--------------------------------------------------------------------
--- IPDT64 - Temperature Monitor Results
Temperature Monitor will begin when CPULoad Test starts
--- Temperature Test ---
...
Version 1.0.13.64b.W
...

18 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 18 degrees below max

--- Temperature Test ---
...
Version 1.0.13.64b.W
...


Entering run forever
13 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 13 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
8 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 8 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
7 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 7 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
4 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 4 degrees below max
Test PASSED
1 degrees C below maximum
Test Result - FAIL
Expected Greater than 1 degrees below max
Received 1 degrees below max
Test FAILED
Please check your Processor Thermal Solution
Temperature Monitor Stopped

--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz
Processor Information: Intel64 Family 6 Model 62 Stepping 4
Number of Physical Cores: 4
Number of Logical Cores: 8
Installed System Memory: 16 GB
Operating System: Microsoft Windows 10 Home 64-bit
Graphics Information: NVIDIA GeForce GTX 770
System Product: X79A-GD45 PLUS (MS-7760)
System BIOS: V17.8
System Serial Number: To be filled by O.E.M.
--------------------------------------------------------------------

--- IPDT64 - End Time: 01/06/2017 18:59:13
--- IPDT64 - Result: Fail
--------------------------------------------------------------------
--- IPDT64 - Temperature Monitor Results
Temperature Monitor will begin when CPULoad Test starts
--- Temperature Test ---
...
Version 1.0.13.64b.W
...

18 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 18 degrees below max

--- Temperature Test ---
...
Version 1.0.13.64b.W
...


Entering run forever
13 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 13 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
8 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 8 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
7 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 7 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
5 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 5 degrees below max
Test PASSED
4 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 4 degrees below max
Test PASSED
1 degrees C below maximum
Test Result - FAIL
Expected Greater than 1 degrees below max
Received 1 degrees below max
Test FAILED
Please check your Processor Thermal Solution
Temperature Monitor Stopped

--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz
Processor Information: Intel64 Family 6 Model 62 Stepping 4
Number of Physical Cores: 4
Number of Logical Cores: 8
Installed System Memory: 16 GB
Operating System: Microsoft Windows 10 Home 64-bit
Graphics Information: NVIDIA GeForce GTX 770
System Product: X79A-GD45 PLUS (MS-7760)
System BIOS: V17.8
System Serial Number: To be filled by O.E.M.
--------------------------------------------------------------------

--- IPDT64 - End Time: 01/06/2017 18:59:13
--- IPDT64 - Result: Fail
--------------------------------------------------------------------

Thanks

Similar post on Intel forums

If you are able to add or replace more thermal paste, that would help.
Please try some steps available at http://www.intel.com/content/www/us/en/support/processors/000005776.html

https://communities.intel.com/thread/101224

 

[ROCKER_C]

Thank you for the reply. Tried applying a good quality thermal paste to no effect sadly. Could it be that the Cool Master Liquid Cooler I have isnt enough for the setup? And do you have a liquid cooler which although may be a bit of an overkill, you could recommend?

 

[Colif]

I don't know much about water cooling so will ask for some suggestions

 

[USAFRet]

Thank you for the reply. Tried applying a good quality thermal paste to no effect sadly. Could it be that the Cool Master Liquid Cooler I have isnt enough for the setup? And do you have a liquid cooler which although may be a bit of an overkill, you could recommend?

What leads you to think it is a temperature issue?

What is the temp at the exact time this happens?

 

[James Mason]

Whea Uncorrectable errors can be from a faulty GPU or a bad CPU overclock, to name a few common occurrences. But the specifically states that it's a hardware problem, and not likely a temp problem.

 

[Colif]

look at the spoiler, the Intel processor diagnostic tool shows his CPU fails at high temps, I just followed the results to an Intel link that suggested it was thermal paste

 

[James Mason]

Which CM liquid specifically OP? It is possible its not enough.

 

[ROCKER_C]

Was Arctic Silver 5 paste. Ive minitored tbe cpu temp before and it regularly reaches over 50c even with this new paste. The pc has done it ever since I bought it.. perhaps they were short sighted about the overclocking and the cooler master cooling system. Just seems a bit weird. Tried taking out components and dusting them off too to no avail.

Cooler looks like a cooler master nepton 120 but older version.

 

[USAFRet]

Was Arctic Silver 5 paste. Ive minitored tbe cpu temp before and it regularly reaches over 50c even with this new paste. The pc has done it ever since I bought it.. perhaps they were short sighted about the overclocking and the cooler master cooling system. Just seems a bit weird. Tried taking out components and dusting them off too to no avail.

Cooler looks like a cooler master nepton 120 but older version.

OK then.
I did not (and almost never) read through the looooong error result.
I prefer the tl-dr version.

This was a prebuilt system? Entirely possible the thermal paste application was sub par.
Especially if "The pc has done it ever since I bought it."
Take it apart, clean and reapply some thermal paste.
See what happens.

 

[James Mason]

Yeah, a Nepton120 wouldn't be enough for an OC'd i7, the 140 might have been.
AS5 isn't especially good paste. (as it's actually kind of a rip off company of Arctic, who does make pretty good paste)

A solid Air cooler would probably work fine: https://pcpartpicker.com/product/YwGkcf/be-quiet-cpu-cooler-bk018
And good thermal paste: https://pcpartpicker.com/product/XHqbt6/thermal-grizzly-kryonaut-1g-1g-thermal-paste-tg-k-001-rs