Question Blue screen / System crash

Apr 12, 2019
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Hey guys,

I keep having issues with my PC, it keeps on blue screening or just crashing in general with a black screen and still being powered on. Sometimes it doesn't even show anything on my monitor after starting it back up, and sometimes I'm lucky enough to have it run normally for a while like right now lol

Specs :
OS - Windows 10 Home 64-bit
CPU - Ryzen 1500x @ 3.6Ghz
Motherboard - Asus Strix B-350F
RAM - Corsair Vengeance LPX 2x4GB 2133Mhz
SSD - Samsung 860 EVO 500GB
HDD - WD Black 1TB (2013)
PSU - EVGA Supernova 650 G1 80+ Gold
GPU - Asus Strix RTX 2070 8GB OC

I've reset my PC back to factory and reinstalled my drivers for everything. Not sure what else to do and just looking for some tips or help with this.
 

Colif

Titan
Moderator
Sort of depends which BSOD you have - we shall have a look.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read
 
Reactions: JCNasty
Apr 12, 2019
6
0
10
0
Sort of depends which BSOD you have - we shall have a look.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

I've uploaded a mini dump file to Google Drive, if that doesn't work let me know and I'll try another site.

https://drive.google.com/open?id=1ayof2Nxucf5BDzQQYxhdfdCcMjbUBxdv
 

gardenman

Admirable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/MnFn.html

File information:041219-28703-01.dmp (Apr 12 2019 - 15:34:55)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: WinSAT.exe)
Uptime:0 Day(s), 0 Hour(s), 42 Min(s), and 14 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

BIOS information was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Reactions: JCNasty
Apr 12, 2019
6
0
10
0
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/MnFn.html

File information:041219-28703-01.dmp (Apr 12 2019 - 15:34:55)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: WinSAT.exe)
Uptime:0 Day(s), 0 Hour(s), 42 Min(s), and 14 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

BIOS information was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Thanks for taking a look, I appreciate it. I updated BIOS after that crash to the latest version (4602). So we'll see today if it crashes again and I'll upload the new dump file and hopefully there'll be some useful info. Thanks again!

I've also uninstalled GPU Tweak 2 so we'll see if that makes a difference or not lol.
 

gardenman

Admirable
Herald
I ran the new dump file through the debugger and got the following information: https://pste.eu/p/HxGo.html

File information:041319-27843-01.dmp (Apr 13 2019 - 16:54:38)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:ntkrnlmp.exe (Process: EscapeFromTark)
Uptime:0 Day(s), 0 Hour(s), 34 Min(s), and 50 Sec(s)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-B350-F-GAMING/
As you stated, you are now using the latest version of BIOS available for your system (4602).

Usually Colif will reply a bit later when he gets online. Since the dump didn't directly point to a driver, what you could do while you wait is try memtest86. Basically you download and install it to a flash drive. Then you must boot up to that flash drive and run the test on each RAM stick 1 at a time for up to 8 passes each. Important: You have 2 RAM sticks, you need to remove 1 and only test them 1 at a time in the first slot. They might look a bit like this:

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Titan
Moderator
Winsat.exe makes no sense even running. its part of Windows Experience Index which as far I know, isn't part of win 10 anymore? https://appuals.com/what-is-winsat-exe/

its what win 7 computers used to use to scale how good PC was.

Seems most of it was removed but that tool still exists - wonder what was running it? https://www.trishtech.com/2017/07/check-pc-performance-in-windows-10-using-winsat-tool/ - I just found a question I asked about it 3 years ago but I didn't get the answer I would like now... what uses it?

Is ram on motherboard compatibility list?
 
Reactions: JCNasty
Apr 12, 2019
6
0
10
0
Winsat.exe makes no sense even running. its part of Windows Experience Index which as far I know, isn't part of win 10 anymore? https://appuals.com/what-is-winsat-exe/

its what win 7 computers used to use to scale how good PC was.

Seems most of it was removed but that tool still exists - wonder what was running it? https://www.trishtech.com/2017/07/check-pc-performance-in-windows-10-using-winsat-tool/ - I just found a question I asked about it 3 years ago but I didn't get the answer I would like now... what uses it?

Is ram on motherboard compatibility list?

Turns out my RAM wasn't on the QVL list for my motherboard lol. I've been using it for the past 6 months and never had an issue until the past few weeks where it's been acting up, weird.

But anyways, I actually ordered a new set of RAM that is compatible (I double checked just now lol) and it should be in soon. Hopefully no more issues once that's installed.

Thank you for your help Colif and gardenman, very much appreciated.
 

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