Question Blue Screen

[shanyin37]

I keep getting the blue screen of death on Windows 10. I think I may have a Virus but do not know how to use Windows Security Anti Virus. It does not give me the option of scanning for viruses that I can see. Please help.

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site,
and share the link in your thread so we can help fix the problem

I think I may have a Virus but do not know how to use Windows Security Anti Virus.

Do you mean Defender? i only use this site as they make clear instructions - https://www.dummies.com/computers/pcs/run-scan-windows-10-laptop-windows-defender/#:~:text=In the Windows Defender dialog,computer and reports any findings.

 

[shanyin37]

Can you break down your instructions into steps? I do not understand what your saying.

 

[Colif]

I thought they were fairly clear as they were?

Can you follow option one on the following link - https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html

and on the same page, do this step labelled - Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

then once you get another BSOD, it will create a file in c windows/minidump after the next BSOD

1. copy that file to documents
2. upload the copy from documents to a file sharing web site,
3. and share the link in your thread so we can help fix the problem