Question Blue Screening While Gaming

[sparker781]

Have a Dell G3 3779 that has repeatedly been blue screening. At some point while gaming, the game will just completely turn off. I restart the game and then it'll Blue Screen. I notice the stop code is reffering to my nvidia video card. I have the latest drivers for it , so I am stumped as to why this is happening.

I am dumbfounded at this point. Dell did have a BIOS upgrade I also just did recently

Any other ideas/suggestions?

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

You could run DDU in safe mode, remove the Nvidia drivers, boot back into normal mode and get the latest drivers from Dell for laptop

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

 

[sparker781]

Sorry for the late reply

https://1drv.ms/u/s!AiPzD8fMSbb5gfA2C6BV5j6hNUSx8w?e=hpQwor

 

[Colif]

That is okay, lets see what it shows us:

File: 082522-10687-01.dmp (Aug 26 2022 - 08:01:03)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 3 Day(s), 1 Hour(s), 35 Min(s), and 26 Sec(s)

File: 082122-13156-01.dmp (Aug 22 2022 - 06:12:21)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 9 Day(s), 3 Hour(s), 47 Min(s), and 36 Sec(s)

File: 082522-10734-02.dmp (Aug 26 2022 - 09:06:01)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 1 Hour(s), 04 Min(s), and 14 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

results

So they all blame Nvidia drivers. Anytime I see a driver name after the warning text, its the cause.

Did you run ddu? you currently have drivers from July installed
Jul 22 2022 - nvlddmkm.sys - Nvidia Graphics Card driver http://www.nvidia.com/

 

[sparker781]

That is okay, lets see what it shows us:

File: 082522-10687-01.dmp (Aug 26 2022 - 08:01:03)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 3 Day(s), 1 Hour(s), 35 Min(s), and 26 Sec(s)

File: 082122-13156-01.dmp (Aug 22 2022 - 06:12:21)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 9 Day(s), 3 Hour(s), 47 Min(s), and 36 Sec(s)

File: 082522-10734-02.dmp (Aug 26 2022 - 09:06:01)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 1 Hour(s), 04 Min(s), and 14 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

results

So they all blame Nvidia drivers. Anytime I see a driver name after the warning text, its the cause.

Did you run ddu? you currently have drivers from July installed
Jul 22 2022 - nvlddmkm.sys - Nvidia Graphics Card driver http://www.nvidia.com/

I am running the DDU you posted on my machine now. I also downloaded the new version of an Nvidia driver from the Nvidia site that was dated Aug 2022. I can post the results of the DDU when done?

 

[sparker781]

I installed the driver from Nvidia but the DDU thing you posted has run and it still showing July 2022. Is that normal?

 

[Colif]

28th July 2022 seems to be newest version of the GPU Driver, I updated last week.
version 31. 0.15.1694 aka 516.94

The latest driver package wa released 9th Aug 2022 and included that driver, its common for them to release a pack of drivers but only really update one driver

Normally dump results don't tell me the driver name, but all 3 of yours have only 1 line in the stack text and all 3 appear to happen in same memory location on the GPU or could be the same instruction
ffff940681a167e0 0000000000000000 : ffffdf04073b0000 8000000000002000 0000000000000000 ffff940681a168c8 : nvlddmkm+0x5960fe

So it pretty much screamed Nvidia.

 

[sparker781]

So aside from reinstalling the driver which I did. There's not much else I can do?

 

[Colif]

Are you still getting errors? if so, share dumps.

try running https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html and see if it offers anything new.

if its still crashing, You could try getting latest GPU drivers from Dell instead of direct from Nvidia as if the ones from Dell play up as well, it could be you need to get it fixed by them (which means replacing motherboard, if they still the same old Dell).