Blue Screens daily.

[Vorgier]

I had a span of a few months were everything was working fine, but I've started having constant blue screens at least once a day. I have a dump of the only crash that seemed to save for some reason.

https://www.dropbox.com/s/8xu708asi73z9w0/030618-58406-01.dmp?dl=0

 

[eszed556]

What hardware or software change did you make before your first blue screen?

 

[Vorgier]

The only thing I can think of was switching from Avira to Avast because I was having blue screens with Avira. I had another crash a few days that corrupted my user profile, and was unable to fix it with DISM the sfc because they could not complete, or registry editing. The only hardware change was switching video cards (was blue screening before that) and adding some additional memory (also I believe crashing before the addition). I added the memory awhile ago, so I can't really remember if I was crashing then.

 

[eszed556]

Are you able to track which activity/tasks trigger the blue screen? Try removing the additional memory and observe.

I'll wait for someone more knowledgeable to study your dmp files. (don't think the link is loading though).

 

[johnbl]

make sure you share the file for public access. Attempts to get the .dmp file require a login

I had a span of a few months were everything was working fine, but I've started having constant blue screens at least once a day. I have a dump of the only crash that seemed to save for some reason.

https://www.dropbox.com/home?preview=030618-58406-01.dmp

 

[Vorgier]

My mistake. https://www.dropbox.com/s/8xu708asi73z9w0/030618-58406-01.dmp?dl=0

 

[johnbl]

bugcheck looks like it came from the USB subsystem.
you would need to change the memory dump type from a minidump to a kernel dump and provide the c:\windows\memory.dmp file.

so it can be the BIOS, the USB 3.0 drivers or any driver using the usb subsystem.
you should make sure you have the current bios and the machine USB drivers from your motherboard vendor website.
(looks like you have the generic Microsoft drivers installed)


this driver causes corruption:
\SystemRoot\System32\drivers\ScpVBus.sys Sun May 5 14:31:26 2013

this is a old driver, not sure what it does:
C:\Program Files (x86)\SmartEAR 3D\x64\SvSmEar2.sys Thu Apr 18 18:18:20 2013

suspect USB driver:
\SystemRoot\system32\DRIVERS\VBoxUSBMon.sys Tue Sep 15 20:25:39 2015

not sure why the timestamps were removed from your win32k file.
you might want to run cmd.exe as an admin then run
dism.exe /online /cleanup-image /restorehealth

machine info:
BIOS Version 4.6.5
BIOS Starting Address Segment f000
BIOS Release Date 07/03/2014
Manufacturer BIOSTAR Group
Product Name Hi-Fi Z87X 3D
Version 5.0
Processor Version Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Processor Voltage 8ch - 1.2V
External Clock 10000MHz
Max Speed 3800MHz
Current Speed 3400MHz

My mistake. https://www.dropbox.com/s/8xu708asi73z9w0/030618-58406-01.dmp?dl=0

 

[Vorgier]

I've removed the Scpvbus driver. I tried running driver verifier and I wasn't even able to boot because it would crash because of that driver. Afterwards I was able to boot running driver verifier. SmartEAR was some software supported by my motherboard I believe. I'm not quite sure what the VboxUSB was for.

Scpvbus was a driver for some software called DS4Windows which was for getting a PS4 controller to act as an Xbox 360 controller.

If it crashes again then I guess I'll have to go from there but for now I'm hoping that this was the main cause.

Thanks for the help.

 

[Vorgier]

Well, had two bluescreens back to back, as soon as I rebooted. I've switched to the kernel dump

https://www.dropbox.com/s/koa296pxvgy9g8w/MEMORY.DMP?dl=0

 

[johnbl]

- windows kernel has been hacked.
-something hiding in your pagefile
- many of your windows files don't match official builds

your devices on your usb 3 are having there usb port rest over and over
I would make sure your BIOS is up to date and you have matching USB 3 drivers for from your motherboard vendors website. Looks like you are using the default windows USB drivers rather than the motherboard driver. You might consider moving your devices to a USB 2 port to see if they work without resetting the port. (or remove the device and its driver)
use usbview.exe this version works pretty well: http://www.uwe-sieber.de/usbtreeview_e.html

overall, I would just do a clean install of windows to get rid of the modified files, then update the motherboard BIOS and motherboard drivers and do a full winodow update.

the reason the system bugchecked was somehow the cpu tried to execute code at a invalid memory address (0xf)
you are also running a old build Built by: 16299.15.amd64fre.rs3_release.170928-1534
with out the current updates. (get the current window build directly from Microsoft to avoid malware/viruse/ rootkits)


------------
remove overclocking driver:
C:\Program Files (x86)\MSI Afterburner\RTCore64.sys Fri Sep 30 05:03:17 2016



machine info:
BIOS Version 4.6.5
BIOS Starting Address Segment f000
BIOS Release Date 07/03/2014
Processor Version Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Processor Voltage 8ch - 1.2V
External Clock 10000MHz
Max Speed 3800MHz
Current Speed 3400MHz


Manufacturer BIOSTAR Group
Product Hi-Fi Z87X 3D
Version 5.0

 

[Vorgier]

Thanks for the reply. I downloaded and installed (as far as I can tell) the USB 3.0 controller from the mobo's page on the manufacturers website. Bios is currently up to date.

I did recently do a fresh install of windows which was last month, but I'm updating it to this newer build and moved my mouse which is the only thing in a 3.0 to a 2.0.

 

[johnbl]

5 devices on usb 3 bus
3: kd> !usb3kd.usb_tree

Dumping HUB Tree - !drvObj 0xffffe60e747ac060
--------------------------------------------

Topology
--------
1) !xhci_info 0xffffe60e73661fd0 Intel(R) - PCI: VendorId 0x8086 DeviceId 0x8c31 RevisionId 0x05 SubVendorId 0x1565 SubSystemId 0x6402
!hub_info 0xffffe60e747c7310 (ROOT)
!port_info 0xffffe60e736fda40 !device_info 0xffffe60e7485c0d0 Desc: Rival Gaming Mouse Speed: Full
!port_info 0xffffe60e747a5590 <free>
!port_info 0xffffe60e747a6a40 <free>
!port_info 0xffffe60e7479a9d0 <free>
!port_info 0xffffe60e747998a0 !device_info 0xffffe60e7485b0d0 Desc: C-Media USB Audio Device Speed: Full
!port_info 0xffffe60e747ec0d0 <free>
!port_info 0xffffe60e747ff0d0 !device_info 0xffffe60e748590d0 Desc: Controller Speed: Full
!port_info 0xffffe60e747fea40 <free>
!port_info 0xffffe60e747fc0d0 <free>
!port_info 0xffffe60e747fb0d0 <free>
!port_info 0xffffe60e747faa40 <free>
!port_info 0xffffe60e747f9a40 <free>
!port_info 0xffffe60e747f70d0 !device_info 0xffffe60e748570d0 Desc: 2.4G Keyboard Mouse Speed: Full
!port_info 0xffffe60e747f60d0 <free>
!port_info 0xffffe60e747f5a40 <free>
!port_info 0xffffe60e747f4a40 <free>
!port_info 0xffffe60e747f20d0 <free>
!port_info 0xffffe60e747f10d0 <free>
!port_info 0xffffe60e747f0a40 <free>
!port_info 0xffffe60e747efa40 <free>

Enumerated Device List
----------------------
1) !device_info 0xffffe60e748590d0, !devstack ffffe60e6c30a060
Current Device State: ConfiguredInD0
Desc: Controller
USB\VID_045E&PID_02EA&REV_0301 Microsoft Corporation
!ucx_device 0xffffe60e75ad83a0 !xhci_deviceslots 0xffffe60e73661fd0 12 !xhci_info 0xffffe60e73661fd0

2) !device_info 0xffffe60e748570d0, !devstack ffffe60e738abbe0
Current Device State: ConfiguredInD0
Desc: 2.4G Keyboard Mouse
USB\VID_062A&PID_5918&REV_0102 MosArt Semiconductor Corp.
!ucx_device 0xffffe60e749252a0 !xhci_deviceslots 0xffffe60e73661fd0 4 !xhci_info 0xffffe60e73661fd0

3) !device_info 0xffffe60e7485b0d0, !devstack ffffe60e74924e20
Current Device State: ConfiguredInD0
Desc: C-Media USB Audio Device
USB\VID_0D8C&PID_0008&REV_0100 C-MEDIA ELECTRONICS INC.
!ucx_device 0xffffe60e748e1180 !xhci_deviceslots 0xffffe60e73661fd0 2 !xhci_info 0xffffe60e73661fd0

4) !device_info 0xffffe60e7485c0d0, !devstack ffffe60e74844710
Current Device State: ConfiguredInD0
Desc: Rival Gaming Mouse
USB\VID_1038&PID_1384&REV_0108 SteelSeries ApS
!ucx_device 0xffffe60e74853050 !xhci_deviceslots 0xffffe60e73661fd0 1 !xhci_info 0xffffe60e73661fd0

Thanks for the reply. I downloaded and installed (as far as I can tell) the USB 3.0 controller from the mobo's page on the manufacturers website. Bios is currently up to date.

I did recently do a fresh install of windows which was last month, but I'm updating it to this newer build and moved my mouse which is the only thing in a 3.0 to a 2.0.

 

[Vorgier]

I'm not quite sure why it's showing them in USB 3.0 when they're in a 2.0 slot. I only have 2 3.0 slots.

 

[johnbl]

well, the bad thing about usb is that if you plug a device in to a usb port then the device driver gets installed, then when you move the device to a different port the driver just gets hidden rather than uninstalled. This can mean that a device driver that is broken can still be causing problems.

you can google on how to unhide hidden usb devices or download usbview.exe from this location:
http://www.uwe-sieber.de/usbtreeview_e.html

I think it will let you delete the hidden drivers.
(I would guess that it is the c media audio driver that causes the problem)

I'm not quite sure why it's showing them in USB 3.0 when they're in a 2.0 slot. I only have 2 3.0 slots.