Bluescreen crashes and random instability

[sylviehaisman]

Hi there,
I've been having trouble with my new Surface Book 2. Bluescreens, strange errors like cursors doing weird things like leaving trails, the caps lock key working in reverse, lags and skips when entering text into fields, when I open photo files from explorer they take a little too long to load, then when I press the rotate button say three times, there is a lag, and then the photo rotates twice, or maybe four times. Reproduceable to some extent but also erratic.

Anyway, I've been looking at the Reliability Monitor and the blue line is indeed all over the place and never up at ten.

Can anyone tell me what the two errors below might indicate?

Thanks so much!

1.

Problem
Hardware error

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffff818f25497708
Parameter 3: 40010000
Parameter 4: 0
OS version: 10_0_16299
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 5129

2.

Problem
Windows stopped working

Description
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ce (0xfffff80cd377d4b0, 0x0000000000000010, 0xfffff80cd377d4b0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 60f53d11-9f2a-43bf-b15b-fabf47d97dc5.

 

[johnbl]

basically a driver unloaded before it finished processing its work. you would need to provide the actual memory.dmp file (c:\windows\memory.dmp) it is a large file, you would have to put in onto a cloud server like Microsoft onedrive, share the file for public access and post a link.

a first attempt to fix this would be to apply motherboard driver updates from the vendors website.
(make sure windows updates are not blocked)

if you have not added any hardware to the machine I would expect you have some hardware that has a bad electrical connection and disconnects/disappears while windows is running.

 

[sylviehaisman]

Hi there,
Thanks for this, much appreciated - I will have a go at implementing your suggestions

 

[sylviehaisman]

Hi again, unfortunately I can't locate that memory.dmp file. Have stopped hiding hidden files and extensions and doe quite a bit of searching to see if the file is called something slightly different on my computer - do you have any ideas on how I could locate this file? Thanks!