Bluescreen crashes randomly

Vanilla Love

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Aug 13, 2014
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Hello, I have been experiencing bluescreen crashes for the past 6 days with my newly built computer and the crashes happen infrequently after around 7-9 hrs with the computer on. The crashes happen usually when I play games for a certain period of time such as an hour or so. I opened the DMP file up and there were three red marked files. It usually crashes when I'm playing games.

It's been awhile since I've used a forum but where do I get it to where you guys can see the DMP file?

Here are the three file names:



dxgkrnl.sys dxgkrnl.sys+5d140 fffff880`040da000 fffff880`041ce000 0x000f4000 0x51fa153d 8/1/2013 12:58:53 AM

dxgmms1.sys dxgmms1.sys+37f3c fffff880`04000000 fffff880`04046000 0x00046000 0x5164dc13 4/9/2013 8:27:15 PM

nvlddmkm.sys nvlddmkm.sys+9a57a0 fffff880`0f2be000 fffff880`0ff4c000 0x00c8e000 0x53b4446a 7/2/2014 10:42:02 AM
 
Solution
You're having some of the same issues I was having just last year. It was also particular to gaming. The extra RAM stopped my 1033 errors. I ultimately fixed some driver related issues. Yes drivers will cause these type of issues one thing you can try is to find out which. Or try just going to Windows update and hitting a search for updates. As for updating if there are updates for differnt years make sure to select only the oldest ones. For example if you have 50 updates with the year 2011 you want to unselect all the updates from every other year and install only the 2011. If you have 40 from 2012 and 45 from 2013 then only the 2012 come next.

Make sure you always restart your computer after updates even if it doesn't prompt for a...

Paranjaya Jain

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Aug 13, 2014
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You can always clean the system error files by going to my computers, right click and go to my properties, switch between tabs and there will be a tab in which they will ask you if you want to clean your system do that.
 

Vanilla Love

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Aug 13, 2014
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My system specs are

Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz

Video Card: NVIDIA GeForce GTX 780

OS: Microsoft Windows 7 Home Premium Edition Service Pack 1 , 64-bit

RAM: 8 GB


For some reason it only crashes after a long period of time being on and is extremely random.


 

The Kasafist

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Mar 20, 2013
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I had the exact issue with BSOD during long hours of gaming might be RAM error issue. I had a single 8GB stick of RAM Corair Vengeance blue 1600MHz CL10. I got a 1033 error code every time it happened which came down to some type of page file or memory error. I had eventually sold the ram to a friend who had already gotten 1 or 2 sticks of the same exact ram and he's had no problems and I got (4x8GB DIMMs) 32GB worth of Kingston Hyper X Blu. Since I put in the new RAM I have had 0 BSODs during gaming. Worse case scenario now is the occasional (very seldom actually) times that COD will freeze on me LOL! I think that's just the game though cause the computer stays on just fine no BSOD.

Since your issue is exactly like mine and it happens most during long hours of gaming I would like to ask you to try slapping another stick of RAM (if you have the money) and when the new stick comes in put that one on the main RAM slot your current stick of RAM is on and put the your old one on the second slot according to your motherboard manual. I personally feel although 8GB of RAM is more than enough for gaming having only the one stick of RAM leave that 1 DIMM to do all the work by itself. So if it encounters an error there no other stick to take on the slack. My buddy who had my stick that had issues only had my stick and the first DIMM he bought of Corsair Vegeance blue (same speed and latency of course) his first stick was in his main 1st RAM slot and my old stick of was in his second slot.

So he had 16GB total (2x8GB) at the time. I asked if he was experiencing any issues, He said runs as smooth as butter all day. So my guess is another stick should allow for some balance. Remember we do not get to afford putting in server grade products in our systems so our RAM has no ECC which means it's not as good at correcting errors. Maybe the extra DIMM helps and picks up the slack when the other falls short just a little. Kind of like allowing it time to get back on track without crashing. Anyhow that's just my theory and it was the conclusion I came to. I personally feel had you gotten 2x4GB for your 8GB maybe it wouldn't do it. :??:
Anyway I hope you find this info useful I mean I really did have the same exact problem! Oh and NO OTHER method I tried out there (cause I tried everything) worked except all can think of was the above resolution. RAM works better with more than 1 DIMM. Although you didn't state you have 1 or 2 sticks nor the brand I am going on an assumption and apologize if I am wrong.
:bounce:
 

Vanilla Love

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Aug 13, 2014
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I forgot to give out my RAM information yesterday so here it is.

RAM: Crucial Ballistix Sport 8GB Single DDR3 1600 MT/s (PC3-12800) CL9 @1.5V UDIMM 240-Pin Memory

Hmm...I'm not really sure if it's due to the RAM or not but I didn't get a crash yesterday and I was gaming throughout the day. The last time it crashed was because I was playing Smite but it has also crashed during the opening cutscene of the Witcher 2 and then restarted with it being alright after that. So I'm not really sure whats going. Whenever I play Tropico 5 which takes up 8 gigs of RAM it plays it on highest settings no problem and doesn't crash when playing over an extended period of time. But I'll eventually get another stick of RAM in the future as I don't really have the money to buy another stick.
 

The Kasafist

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Mar 20, 2013
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I can understand that. Do you maybe possibly have a friend who happens to have two DIMMs that you could try out on your computer for a day. RAM is pretty easy to swap through cause it functions the same roughly. So if a friend possibly has 2x4GB DIMMs and you could let em use your 8GB DIMM then maybe that would be a good trouble shooting step. Only other thing I can think of is a video card driver related issue with certain titles. Maybe this will help: http://www.techsupportforum.com/forums/f299/solved-bsod-due-to-dxgkrnl-sys-604177.html

CCleaner might also help. Try usng its registry cleaner, maybe an application is trying to start an old file that is no longer used but is still floating around in the registry. This can happen as often times updates go through and not all devs make it so these updates overwrite old drivers so the old keep lingering around sometimes which of course can be an issue when the reason it was updated in the first place was because there were crashing issues with the old one. Or drivers/files that are no longer supported by your current OS may still be lingering as well. Just some ideas to try and help ya out.
 

Vanilla Love

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Aug 13, 2014
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Thanks for the thread post and unfortunately I don't know anybody that really uses computers aside from my brother who is a long ways away from me. I was reading the thread and I'm still on the fence about it being a hardware problem as the BSODs do not happen as often as the poster in that thread, they only happen once but I do have the same error files he has so it might be related to drivers being installed incorrectly. Haven't had a crash for two days now but I'm sure if I start gaming for more than 3-4 hrs it'll crash.

I have a new problem now in which my Windows Updates won't install correctly and usually one or two fail and they all fail. This is really weird..

 

The Kasafist

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Mar 20, 2013
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You're having some of the same issues I was having just last year. It was also particular to gaming. The extra RAM stopped my 1033 errors. I ultimately fixed some driver related issues. Yes drivers will cause these type of issues one thing you can try is to find out which. Or try just going to Windows update and hitting a search for updates. As for updating if there are updates for differnt years make sure to select only the oldest ones. For example if you have 50 updates with the year 2011 you want to unselect all the updates from every other year and install only the 2011. If you have 40 from 2012 and 45 from 2013 then only the 2012 come next.

Make sure you always restart your computer after updates even if it doesn't prompt for a restart this helps immensly as the updater is not very smart. Then finally install your 2013 updates and of course allow the restart and then finally your 2014 updates! Hope that helps. It happened to me and that the only way I could get the updates to go through. As for optional updates don't do any unless it's windows defender and do optional updates last after the mandatory one's. Also follow the same process with optional updates too 2011, 2012, 2013 then 2014. Making sure you restart every time between each year worth of updates. If updates fail on say the 40, 2011 updates don't select them all select the bottom 20, 2011 updates and see if that chunk goes through!
 
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