Question Bluescreen diagnosis help!

[RyanZadnik]

Hello everyone, I have been playing lost ark, and I am wondering if there is any reports of Lost ark causing blue screens?

I have had 2 seperate crashes with 50 hours of gameplay. I am not sure if its the game or something on my end. If someone can help me out that would be great!
The most recent crash said driver_irql_not_less_or_equal.
2-12-22
Problem signature
Problem Event Name: BlueScreen
Code: a
Parameter 1: 8
Parameter 2: f
Parameter 3: 0
Parameter 4: fffff8010e0d52e1
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: AV_USBXHCI!Interrupter_WdfEvtInterruptIsr

2-10-22
Problem signature
Problem Event Name: BlueScreen
Code: 1a
Parameter 1: 61941
Parameter 2: 7ffe03c6
Parameter 3: d
Parameter 4: ffff880b1317a9e0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: 0x1a_61941_PAGE_TABLE_RESERVED_BITS_SET_IMAGE_hardware_ram


Here are some dumpfiles if someone knows how to read them, because I have no idea!

https://drive.google.com/file/d/1FiSsQRKhQGOT1m0k1cRm7xGylBKYzAvv/view
https://drive.google.com/file/d/190Hzs9UD_ADlUK40Lg0bNTiO_5DqYo1j/view

BTW I have very little knowledge with computers, so if you offer a solution keep this in mind

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/pc0dvLrz/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	021222-14125-01.dmp (Feb 12 2022 - 18:08:05)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	1 Day(s), 2 Hour(s), 45 Min(s), and 08 Sec(s)

File information:	021022-12921-01.dmp (Feb 11 2022 - 00:40:25)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process running at time of crash: steamwebhelper.exe)
Uptime:	0 Day(s), 11 Hour(s), 41 Min(s), and 03 Sec(s)

File information:	020722-12890-01.dmp (Feb 7 2022 - 16:01:51)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 2 Hour(s), 10 Min(s), and 31 Sec(s)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version. If you don't understand this then you may need to have someone help you with this.

Possible Motherboard page: https://www.msi.com/Motherboard/mpg-z390i-gaming-edge-ac

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[RyanZadnik]

Hey! So recently I did clean installed an older nvidia driver. I recently got new memory last month, but have had no issues unitl now. One thing I changed when I got the new memory was enabling XMP. From what other people told me that XMP could be causing these blue screens? Is that possible or most likely? I recently disabled it, and waiting to see if I get a crash, so far nothing (CROSSING FINGERS) . I did the windows memory test, aswell memtest86 over night and no issues were found, so I am kinda thinking it was XMP.

Regaring the motherboard, I have a intel(r) 300 series chipset family lpc controller (z390) - a305, which i think is an older version of the one you sent within the link. WIll those drivers still be fine for me? I am a computer noob.

Thank you for your help!