[SOLVED] Bluescreen need help

Jul 9, 2019
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Hi there,
I recently had problems with my pc which were fixed after buying a new PSU..
But now there is the next problem: I get some BSOD under high load (for example: playing GTA V or BF 1)
I already got the following Errorcodes:
SYSTEM_SERVICE_EXCEPTION
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
DRIVER_IRQL_NOT_LESS_OR_EQUAL
and sometimes with the error source:
watchdog.sys

My specs:
GPU: Nvidia Geforce GTX 1060 6GB
CPU: Ryzen 7 2700
Motherboard: MSI B350 Gaming Plus
RAM: 4x8 G.SKILL Ripjaws V 3200
Power supply: Seasonic FOCUS PLUS Gold 550w

Minidump: https://we.tl/t-fcUkUVTPvK
Minidump 2.0: https://we.tl/t-snhGOmF37P

any ideas?
 
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I have ran a debug on your first dump file, you should be able to view the full report here: Report Link (unfortunately my usual PasteBin is down).

Summary of findings:
BugCheck 3B, {c0000005, fffff8047714132b, ffff93836b2ef4e0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::DestroyAllocations+21d )

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.

Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8047714132b, Address of the instruction which caused the bugcheck
Arg3: ffff93836b2ef4e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

A memory access violation occurred. (Parameter 4 of the bug check is the address that the driver attempted to access.)
This is typically a driver problem.


PROCESS_NAME: bf1.exe
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
Some things to consider:
  • I could not gather your system information, would you mind sharing what BIOS version you are running?
  • Are you running any overclock at all? If so, reset BIOS and see if the issue persists.
  • Can you confirm if the issue still occurs in safe mode?
 

Colif

Titan
Moderator
Reactions: PC Tailor
Jul 9, 2019
18
0
10
0
I have ran a debug on your first dump file, you should be able to view the full report here: Report Link (unfortunately my usual PasteBin is down).

Summary of findings:


Some things to consider:
  • I could not gather your system information, would you mind sharing what BIOS version you are running?
  • Are you running any overclock at all? If so, reset BIOS and see if the issue persists.
  • Can you confirm if the issue still occurs in safe mode?
BIOS Version in cmd (Command: wmic bios get bios version) : {"ALASKA - 1072009", "M.F0", "American Megatrends - 5000D"}
Bios Version I updated with MSI: https://de.msi.com/Motherboard/support/B350-GAMING-PLUS Version: 7A34vMF
-No OCs
-BSOD doesnt appear in Safe Mode - as mentioned it only happens at high load
 
BIOS Version in cmd (Command: wmic bios get bios version) : {"ALASKA - 1072009", "M.F0", "American Megatrends - 5000D"}
Bios Version I updated with MSI: https://de.msi.com/Motherboard/support/B350-GAMING-PLUS Version: 7A34vMF
-No OCs
-BSOD doesnt appear in Safe Mode - as mentioned it only happens at high load
In which case, as first port of call - wipe old GPU drivers with DDU (safe mode option) and reinstall new NVIDIA drivers.
 
Jul 9, 2019
18
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10
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Majority of the time, if Direct X crashes, its the GPU drivers. What I suggest is run DDU and install new drivers. If you got the Nvidia drivers direct from Nvidia last time, try Windows update instead. Both drivers are from Nvidia, its just the ones MIcrosoft have are generally more stable

https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

i was watching thread already as had sent link to gardenman :)
err I dunno what you mean exactly, I installed the Nvidia Geforce Experience from the official website for my GPU.
-I could update windows to the version 1903
 

Colif

Titan
Moderator
geforce experience has grabbed the newest drivers from nvidia site (dates 3rd July) so using the drivers from Windows update might be more stable. Having newest drivers from Nvidia isn't always best choice

updating to 1903 won't change the drivers. Updating windows when you getting BSOD doesn't often fix the errors, just brings them along for ride,
 
Jul 4, 2019
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If the blue screen error persists even after updating the driver, you may look for the chances of RAM failure. You mentioned You see BSOD on high load only.
 
Jul 9, 2019
18
0
10
0
geforce experience has grabbed the newest drivers from nvidia site (dates 3rd July) so using the drivers from Windows update might be more stable. Having newest drivers from Nvidia isn't always best choice

updating to 1903 won't change the drivers. Updating windows when you getting BSOD doesn't often fix the errors, just brings them along for ride,
so should I update Windows now and what should I do after DDU then?
 
Jul 9, 2019
18
0
10
0
If the blue screen error persists even after updating the driver, you may look for the chances of RAM failure. You mentioned You see BSOD on high load only.
I didnt bought the 4 RAMs at once I bought 2 afterwards (I now realized that the issue only happens when all 4 RAMs are in use)
-But thery are absolutly new
 

Colif

Titan
Moderator
i would run ddu
after the restart, run windows update and let it find drivers for card.

see if you still get BSOD

using mixed sets will cause BSOD. There is a reason they sold as 4 sticks, the more you have the harder it is to get them to work together
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
 
Jul 4, 2019
10
0
20
1
Hi there,

I recently had problems with my pc which were fixed after buying a new PSU..
But now there is the next problem: I get some BSOD under high load (for example: playing GTA V or BF 1)

I already got the following Errorcodes:
SYSTEM_SERVICE_EXCEPTION
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
DRIVER_IRQL_NOT_LESS_OR_EQUAL
and sometimes with the error source:
watchdog.sys

My specs:
GPU: Nvidia Geforce GTX 1060 6GB
CPU: Ryzen 7 2700
Motherboard: MSI B350 Gaming Plus and Using Windows 10 to connect the wireless network with password protection.
See destination port unreachable and net unreachable error. https://www.corenetworkz.com/2019/08/destination-port-unreachable-error.html and
https://www.corenetworkz.com/2009/05/destination-net-unreachable-icmp-error.html
RAM: 4x8 G.SKILL Ripjaws V 3200
Power supply: Seasonic FOCUS PLUS Gold 550w


any ideas?
I didnt bought the 4 RAMs at once I bought 2 afterwards (I now realized that the issue only happens when all 4 RAMs are in use)
-But thery are absolutly new
I have a strong feeling that one of the four RAMs is having issues. Can you find out which one is causing trouble by removing one at a time?
 
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Jul 9, 2019
18
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10
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I would update Windows first, as I've also encountered issues between NVIDIA drivers and 1903, which was then resolved when I got the latest NVIDIA drivers.
Then DDU - https://www.guru3d.com/files-details/display-driver-uninstaller-download.html (DDU - Display Driver Uninstaller.)
I cant open DDU in Safemode It says that the System cant access the program

I could do it in normal mode with following Steps ( as recommended on the site): No internet connection,
Clean, reboot, clean again, reboot.
 
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