Question bluescreen removes graphics card driver

Aug 26, 2020
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Hello everyone,

I'm facing an annoying bluescreen. I bought a new laptop.
i7-9750h
32GB RAM, 1TB SSD
RTX 2070

Just kept the pre-install and installed some games.
Played everything just fine. After 2 weeks I got a bluescreen.
video_dxgkrnl_fatal_error was the error code.

When I came back I restarted the game (world of warcraft) and I had massive FPS decrease.
So I started checking, apparantly my RTX 2070 wasn't visible in device manager.
I tried to re-install it, didn't work because nvidia said the driver wasn't compatible with my system.

So I tried a clean install of windows. First using the reset option in windows 10, didn't work. Then I tried a clean install using a bootable USB and fully deleting all partitions.
DIdn't work either, so I contacted the store I bought the laptop from.

After a ton of issues with them I got the laptop back and 2 weeks later, same issue. BUT, I did notice that resetting BIOS to default (even tho I changed nothing in BIOS) makes the RTX 2070 show again in device manager.

Now I got a new laptop from them:
i7-10750h
otherwise same specs.

2 weeks in, same issue. So, reset BIOS and graphics card is back. But this issue keeps coming back and since I'm not getting a refund I want to look a bit further if there are options to solve this without have the send it back for repairs, because clearly, it's not getting repaired.

What I tried:
  • Re-install windows
  • Update drivers & BIOS
  • Kept CLOSE track of temperatures (not going above 70°C in game)
  • SFC / DISM
  • Reset BIOS (briefly provides a "workaround")
  • Right now I just disabled NVIDIA High definition audio as I read somewhere that there might be an issue between nvidia and realtek audio. Not sure if it will change anything. But worth the try?
Thanks in advance

Bluescreenview:
==================================================
Dump File : 082520-9828-01.dmp
Crash Time : 25/08/2020 19:49:18
Bug Check String :
Bug Check Code : 0x00000113
Parameter 1 : 0000000000000019
Parameter 2 : 00000000
00000002
Parameter 3 : 00000000000010de
Parameter 4 : 00000000
00001f14
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+3ad0
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.1 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddf40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082520-9828-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 19041
Dump File Size : 4.088.252
Dump File Time : 25/08/2020 19:49:53
==================================================

DMP file can be downloaded from:
https://drive.google.com/file/d/1y7f1dVacWGeXRSgC_Wtid5zHwyrB21Pm/view?usp=sharing
https://drive.google.com/file/d/1y7f1dVacWGeXRSgC_Wtid5zHwyrB21Pm/view?usp=sharing
 

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