Bluetooth audio via windows 10 laptop is choppy

[nick_1990]

Recently I have purchased a HP 6470b laptop off eBay. It didn't come with a hard drive so I pulled out the ssd out of my Dell 1545 which had windows 10 installed already. I am trying to listen to music over Bluetooth but it become choppy and distorted. The Bluetooth receiver is a generic H166C which has no problem receiving music via Bluetooth with linux based laptop, android phone, android tablets, iPod Touch, my old surface rt and my macbook. The laptop Bluetooth adapter is a broadcomm 20702.

I have tried uninstalling the drivers, fiddling with the Bluetooth setting, turning on the radios, etc but nothing seems to make a difference. I've noticed the problem almost does not exist, if I don't touch the laptop (as in typing or moving my mouse). However, as soon as I do move my mouse (whether it the touch pad or external), type or its performing some activities in the background the music become choppy to the point where it become un-listenable. Not to mention whether I uninstall my Bluetooth drivers, it will eventually reinstall the driver all by itself with the same setting just before as I uninstall it. Any ideas on a fix for this. Every other device I have tried, has no problem listing to music via Bluetooth so it has to be a driver, windows or adapter issues.

Regards!

 

[maikutech]

Since that dells bluetooth driver is meant for windows 7, and there may not be a new driver for it for 10.
Disable it through your bios, not through windows 10.
With your H166C, make sure you pair it to windows 10, also try not to have any other devices pair up to your laptop while using your dongle.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19468332
Read this so you will know how to enable or disable the bluetooth or wireless device in your laptop.

 

[nick_1990]

Since that dells bluetooth driver is meant for windows 7, and there may not be a new driver for it for 10.
Disable it through your bios, not through windows 10.
With your H166C, make sure you pair it to windows 10, also try not to have any other devices pair up to your laptop while using your dongle.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19468332
Read this so you will know how to enable or disable the bluetooth or wireless device in your laptop.

Hey Maikultech

Thank you for your response. I try dig out the old dell though and disable the bluetooth device by putting my ssd in it. However, my particular 1545 never had Bluetooth card installed. I'm aware you can get models that came with Bluetooth but my 1545 doesn't have one built in. Would you think it matters?

regards

 

[maikutech]

Since that dells bluetooth driver is meant for windows 7, and there may not be a new driver for it for 10.
Disable it through your bios, not through windows 10.
With your H166C, make sure you pair it to windows 10, also try not to have any other devices pair up to your laptop while using your dongle.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19468332
Read this so you will know how to enable or disable the bluetooth or wireless device in your laptop.

Hey Maikultech

Thank you for your response. I try dig out the old dell though and disable the bluetooth device by putting my ssd in it. However, my particular 1545 never had Bluetooth card installed. I'm aware you can get models that came with Bluetooth but my 1545 doesn't have one built in. Would you think it matters?

regards

Hmm if it didn't come with a preinstalled bluetooth, I wouldn't worry too much about it.
Now why this h166c isn't working with windows 10, I don't know, by default windows update gives the bluetooth whatever driver its work with..
Use your H166c on another computer if you have one, see if the problem starts up again.
If it does it will be the device that will be the culprit and need a replacement.

 

[nick_1990]

I have tried with my android tablet last night and even covering the receiver and I ran into no issue and played music fine. But as soon I connect my HP to it, my music become choppy. I have listen to music with my macbook 2009 unibody hundred of times via bluetooth with that same receiver and had no problem whatsoever.

 

[nick_1990]

I should also mention that I connected my UE boom bluetooth speaker to the HP laptop and had the same problem as well.

 

[maikutech]

I should also mention that I connected my UE boom bluetooth speaker to the HP laptop and had the same problem as well.

Well then if its not working with windows 10, you could go back to windows 7 home premium and use the driver provided.
The other option is to speak to hp technical support tier 2 or tier 3, yes me and you both know its out of warrenty service.
They can register you, and help you out, or pay them to get help and get it serviced.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212860&swLangOid=8&swEnvOid=4057

Speak to the seller and ask him if he had similiar problems you have now before he sold it.

 

[maikutech]

I should also mention that I connected my UE boom bluetooth speaker to the HP laptop and had the same problem as well.

Well then if its not working with windows 10, you could go back to windows 7 home premium and use the driver provided.
The other option is to speak to hp technical support tier 2 or tier 3, yes me and you both know its out of warrenty service.
They can register you, and help you out, or pay them to get help and get it serviced.
I know that option you will hate, but it maybe necessary if your still keen on using the bluetooth.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212860&swLangOid=8&swEnvOid=4057
With all do respect, if the laptop works good in everything else, I wouldn't even bother with the bluetooth.
Speak to the seller on ebay and ask him if he had similiar problems you have now before he sold it.

 

[nick_1990]

I should also mention that I connected my UE boom bluetooth speaker to the HP laptop and had the same problem as well.

Well then if its not working with windows 10, you could go back to windows 7 home premium and use the driver provided.
The other option is to speak to hp technical support tier 2 or tier 3, yes me and you both know its out of warrenty service.
They can register you, and help you out, or pay them to get help and get it serviced.
I know that option you will hate, but it maybe necessary if your still keen on using the bluetooth.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212860&swLangOid=8&swEnvOid=4057
With all do respect, if the laptop works good in everything else, I wouldn't even bother with the bluetooth.
Speak to the seller on ebay and ask him if he had similiar problems you have now before he sold it.

I only brought the laptop for $170 since it was a ex-lease laptop and didn't come with a hard drive and psu. I have made some progress today. I didn't get the hard drive caddy for the laptop (didn't came with one) till today from Malaysia (I'm from Australia btw). I've been using the laptop without the caddy (not the best idea i know). Since I've install the caddy, the choppy Bluetooth music has nearly disappear, until I put the laptop on my lap. The music become unplayable when I put it on my lap but as soon as i put it on a table or on my bed it become fines. Very interesting to say the least. I might think it has to do with the Bluetooth receiver being placed in a weird location (between the trackpad and chassis facing toward the user) or the Bluetooth receiver is naturally bad.

 

[maikutech]

Hmm so your saying when the laptop is flat on a surface with caddy installed it plays fine...?
However in your lap if you move it some the music jitters with the bluetooth in ?
If the hard drive isn't securely snugged with the connector and it can still move a tad bit by moving it I blame the caddy.
Now if you can ,move your laptop with normal sound playing through your speakers.
I'm going to assume its the bluetooth and don't bother with it again..
Here you go http://www.amazon.com/Generic-Drive-Caddy-Adapter-Probook/dp/B00G2C50NW
Something to look into, incase the problem starts up again, if I were you I would leave it on the table.
Some hp laptops can become mighty toasty when its busy, come back again if it starts flipping out.

 

[nick_1990]

Yeah but not for long as I discovered last night. Eventually, it will just sounding choppy and whantot again. I've try booting linux mint on a usb stick, to see if it wasn't a windows issue but the problem still occurred even running on linux mint. I tried putting a different pci wireless card which 'supposedly' have Bluetooth transceiver build into it. However, the problem which I ran into with that card, was that the Bluetooth drivers wouldn't come up. Whenever I tried installing the drivers it would say "No Bluetooth device was found".

I eventually found a tiny no-name Bluetooth transceiver which I have lying around, plug it into my usb port, get it connected to my speakers (after scratching my head for a hr trying to pair it to my speakers, needed a password even though my receiver doesn't have one) and vola no more choppy music. I can place the laptop on any surface and I don't run into any issue and plays music just fine.

I have come to the conclusion that there is something wrong with the bluetooth transceiver that is built into the laptop. I could go out and buy another wireless card which has bluetooth transceiver built in, buy a replacement bluetooth card ( which I could run into the same issue again ) or I just continue to use the cheap usb bluetooth transceiver.

Thank you so much for working me though this, really can't thank you enough.

 

[maikutech]

No problem glad I could help you get it resolved quickly.