Bluetooth hardware disappeared on Dell 5570

[nikhilmitta]

Hi,

Though my problem is similar to a few other threads, I feel it is different enough to post a new three

I have recently purchased the Samsung Level U and paired it with my 5 month old Dell 5570.

I could hear some distortion when playing youtube or other videos on the laptop.
To solve this issue, I installed the latest driver for the bluetooth hardware through Windows Update. There didn't seem to be any significant improvement. However, after a few hours of use after the update, the device stopped working and I could not find the bluetooth icon in the taskbar or the device manager.

Further, I observed that the hardware showed up in the device manager when I checked the \show hidden devices' option. But this did not solve anything.
As recommended in the Microsoft forums, I uninstalled the device and rebooted the system expecting the OS to reinstall the drivers. But no such thing happened on the reboot and all attempts to scan for hardware changes did not result in the bluetooth reappearing.

I tried to use the bluetooth troubleshooter in the OS, but it simply says that the hardware does not exist in the laptop.

Hope someone can post a solution

 

[SkyNetRising]

Internal bluetooth device on your laptop may have died.
Use USB bluetooth. It costs like 2 eur.
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AiIgIiICIiCl7ARYi4PArWVFCW6s1HufQ/otqoQc+9jXCxF+h0WgxrAMzbx3Gt7NNrcyDvB8F2tXRh+o7rveHyI4rWkOacrxYncd4Pgf0QeOjCaujk7akfqTZ7HEbuUrToW/i+S6qmlZKG5skFQ4D7ovuxzrXPZOPyK6yvwuOUXtle3c4bx/XJef7WbMOzA6tLB3XNvl53IHqm/ELhlwRfn5XreYbJ9M5zuzDCX33Aa3W7w/BWs9cCSQfswe4z988T0C1+wUtS+J7KlxzwkMzkAucy12jN5nxXWNaALAWXlZLWrPp9Gmup5UMi1zOOZ3A8AOTRwCruhcqGtc52VoufgPErlFZtOoW6Q6TyVMWzwmkE1RmdkJMbHEgMBFtGjQGx3nXwW3pMPa3vO7z+dtB4BZ1l6WDxPXm/+HC+XfSmOMAWAsBwCrXG4/wCkeio6mSlljqHyQsbI8wQZ2tYQDmJB0AuLkrPottKOaamhic6Q18Uk0L2s7uVl8wcSbtIykWtvW+IcHRooQlBKLW4VjlPUvmZA/O6kkMMoyublkG9tyNfEaLZICKiWQNaXHQNBJPQalc5Pt1QikhrWufLT1UzYY3sjIJeXObq19iBdpF0HTItbiuMx07o2yBxMziG5QDa1rk3O7vDdqtjdBKLFp65j3yRsdmdAWteBwc5ocB42IPmtRV7YUcb3Mc55ETgySZkL3RRuPsvkAsDrryVopaeoVm9Y5mXQoqGOuLjUHiFWqrCIiAiIgIiICtyxBwsRcHgVcRBqKikczVt3N/Nw+qtHK8WOoK3ZCwaqhB7zO67jyPiP1Qaemo2xucG+1Y/kr7jZUlknaEdm64aBwsSTwP69VsaTD7HM/vO4DgPqvJyYLZM0+vTTW8VpG2LT0bn6nut+J8PqttBA1os0WH9b1cAUrfhwVxxw42vNkKURd1Hie0prv+Ya8YfHFJM7Dg1wnJAEREOYstvdfLYHTUrU7MPhD8MNM54DMOxa7n91wmAlMlrHQZyba7rL0THtgZ5q+Wvp8RfRuqImwPbHA157MBuYBzjpctBuACEoPRnBA+mMUzhHSU9VAWuaC6Q1AdnkLr2Bu8m1uCDlcIxipy7PuNRK7tm4gZQ6V57XI0lvaa9+3VanZDFcSnfSVcYxKaWoqXCqkIc6hMD3lhEYBOUsAGthYg8l2+B+jWWGSidLXmdmGGcRw/Z2sbklBBFwc2bXUkncLAKvCPRs+GSBhrnvoKKZ08FJ2QaQ9xLgHyg3c0Ek2txQcLSNkoKXG6qnqZ+2pqh1MwyTFwIfLGDM8W701r9/qVtMQrarC56qngrJ5mHCjVA1UplcycPDM7C7doSbbrrqp/RxnfXsdVuNHimaR1OIm5o5y9rhK2S+oGU923HolH6OnPM0mIVrqyWelNG17ImxZId9wATd9wDcoOXoqOaOogpDXVb4sUwt883aVLnObK0Z80Tj6nLTgStBSUNtnKGQSyg1OIw6F92xFsszAYWkWbuzEa3K9N2d2ClhnbPV1rqswU7qWBohbEGQnTvWJzOtpdYNH6MpGUTKF1eXw09XHUw3p2gsawvcYzZ3eLnPvm4ckFXo97RmJ4rSPnlqIqV9G6L7VIZXNdIx5eQ47r6buS6javGzTRBsQD6qoPZwR83ne53JrRqSrWB7NfZ66tre1z/8QNOezyW7Psmub61+9e/Ibll4vszR1LxJUQiVzRlBc5+gvewANgr0msW3bpTJFpr+ntzfo5idEK6N0nayMqHZpDve7ILu8yruzETHYEc1j2sNW6S/FzjJmJ6q/R7EMg7U0szqeSZ7S2RjQTHEHBxiAJsQbbzqq37IOyyQR1b46KdznPpxG0mzzeRjJd7Wu10txK0XyUtMzE9zH2Z60vERGvifu2Wxj3HD6Uu9YwRXv+6LLdq1TwtY0MaLNaAABwAFgFdWa07mZaaxqIgREVVhERAREQEREBQpRBFkUogIiICIiAiIgIiICIiAiIgIiIISylEBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQEREBERAREQf/2Q==

 

[nikhilmitta]

Thanks, but I do not wish to keep inserting / removing the dongle unless absolutely necessary. This would also permanently block 1 usb port for the dongle.

Let's see if someone has any other suggestions

 

[SkyNetRising]

If your laptop is running out of USB ports, you can use USB hub.

 

[nikhilmitta]

You are missing the point.
I don't want to add hardware unless I really have to.
Until it is concluded that the bluetooth chip is dead, I will look to restore it.

 

[SkyNetRising]

I don't want to add hardware unless I really have to.

I think, you'll have to.

 

[nikhilmitta]

The device is back online after a couple of restarts. I don't know what resulted in the sudden recognition of the device.

 

[SkyNetRising]

May be there is some key combination Fn+something, that enables/disables bluetooth.

Fn+PrtScn - perhaps?

 

[nikhilmitta]

I doubt that's it. I think it was some software problem.