[SOLVED] Bluetooth mouse keeps disconnecting every few seconds

Arbaaz360

Honorable
Jan 21, 2016
79
0
10,530
I am using Dell Latitude 5400 laptop and for some reason when I connect my mouse via Bluetooth on laptop it disconnects every few seconds for 5-6 seconds and then connects again the status changes from :
cV8J7L5.png


To
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after every 60 seconds or so. It shows "Paired" for 5-6 seconds and then changes back to "Connected". I can't use the mouse during those 5-6 seconds.
I tried calling Dell but they just couldn't figure it out.

The issue is not with the keyboard mouse combo I have bought because I have tried multiple wireless keyboard mouse combos with this laptop and another same model laptop. All of them had this issue.
 
Solution
Using the serial number/service tag for your Dell device, on Dell's support page, see if the laptop has any BIOS updates pending. Following that, see if your OS is pending updates. Following that, see if you can source the latest drivers for your wireless adapter off of Dell's support site, then manually uninstall/reinstall the driver in an elevated command, i.e, Right click installer>Run as Administrator.

Are you working with Dell's app for the mouse;
https://www.dell.com/support/home/e...l-multi-device-wireless-mouse-ms5320w/drivers
?

Mouse comes with it's own dongle, either use the dongle or the BT adapter, not both, in case you've got the dongle plugged in as well.

Lutfij

Titan
Moderator
Using the serial number/service tag for your Dell device, on Dell's support page, see if the laptop has any BIOS updates pending. Following that, see if your OS is pending updates. Following that, see if you can source the latest drivers for your wireless adapter off of Dell's support site, then manually uninstall/reinstall the driver in an elevated command, i.e, Right click installer>Run as Administrator.

Are you working with Dell's app for the mouse;
https://www.dell.com/support/home/e...l-multi-device-wireless-mouse-ms5320w/drivers
?

Mouse comes with it's own dongle, either use the dongle or the BT adapter, not both, in case you've got the dongle plugged in as well.
 
Solution