Question Bluetooth not working

Mar 22, 2019
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I bought a bluetooth external adapter.
I tried to run it in my new win 10, its not working
I tried to install CD given with it, did not work
Tried to uninstall existing drivers of bluetooth to let windows install automatically, it did not work

http://prntscr.com/nhcumz
I get this error

I have no idea how to get it to work. It works fine in my very old win 10 computer, not in latest i7 8th gen!
 
May 12, 2019
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the device may not be compatible with your windows or try conecting a difrent bluetooth device like a speaker and if it works your adapter may be defective
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