Question Bluetooth wont work win 7 laptop (pictures)

Aug 17, 2019
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Laptop: Dell precision M6700
Win 7 64bit

Trying to link my bluetooth speaker and my bluetooth earbudes. BOTH are confirmed working and have bluetooth enabled.

1. Bios has bluetooth enabled

2. Bluetooth support service in "services" started: View: https://i.imgur.com/CfDaWyg.png


3. latest Intel Wireless Bluetooth and Intel PROset Wireless installed (uninstalled / reinstalled multiple times): View: https://i.imgur.com/YQyNv5X.png


4. restarted laptop multiple times

5. Bluetooth is not visible in device manager "even with show hidden devices enabled": View: https://i.imgur.com/ke9XbeI.png


6. followed dozens of youtube videos / online tutorials. No help.

What do I do?
 
According to this spec sheet your laptop does have a Bluetooth chip. https://i.dell.com/sites/csdocuments/Shared-Content_data-Sheets_Documents/en/us/Dell-Precision-M6700-Spec-Sheet-tab.pdf To see the bluetooth device in the Device Manager, click on the View drop down menu at the top of Device Manager and choose show hidden devices. Speaking of such things you appaear to have some missing drivers. Double click on the the two entries under other devices and chose to update drivers. If they can not find the drivers check here https://www.dell.com/support/home/us/en/19/product-support/product/precision-m6700/drivers one missing driver appears to be the Intel chipset driver. Included in this list the Bluetooth driver.
 
Aug 17, 2019
21
0
10
0
According to this spec sheet your laptop does have a Bluetooth chip. https://i.dell.com/sites/csdocuments/Shared-Content_data-Sheets_Documents/en/us/Dell-Precision-M6700-Spec-Sheet-tab.pdf To see the bluetooth device in the Device Manager, click on the View drop down menu at the top of Device Manager and choose show hidden devices. Speaking of such things you appaear to have some missing drivers. Double click on the the two entries under other devices and chose to update drivers. If they can not find the drivers check here https://www.dell.com/support/home/us/en/19/product-support/product/precision-m6700/drivers one missing driver appears to be the Intel chipset driver. Included in this list the Bluetooth driver.
Already done the hidden drivers thing. Ive opened up my PC and see there is no physical bluetooth card. Its not installed.
 

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