[SOLVED] BOSD's are back and I desperately need help

Dec 1, 2021
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For a while after several random things my BOSD's went down to a minimum, but they are back and twice as worse. I have not modified any hardware on my pc, and its always the ntoskrnl.exe. I have updated chipset drivers, graphics drivers, re-installed windows, checked my RAM, its not my hardware. I have no idea what the kernels are or what they do. The minidumps are provided below along with the specs from speccy. Please help, I have actually no idea how to go further with this.

Operating System
Windows 10 Home 64-bit
CPU
AMD Ryzen 7
RAM
16,0GB
Motherboard
Micro-Star International Co. Ltd. B450M PRO-VDH MAX (MS-7A38) (AM4)
Graphics
27G1G4 (1920x1080@144Hz)
4095MB NVIDIA GeForce RTX 2060 SUPER (MSI)
Storage
1863GB Western Digital WDC WD20EZAZ-00L9GB0 (SATA (SSD))
953GB Western Digital WDC PC SN530 SDBPNPZ-1T00-1032 (Unknown (SSD))
Audio
Realtek High Definition Audio
 

Colif

Win 11 Master
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Jun 12, 2015
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Realtek sound drivers are a pain now. I wish there was a way from looking at driver version in the dumps, to know which type it is.
two types
  1. The old drivers that include the HD Audio manager
  2. The new drivers that come in 2 parts:
  • a. the drivers from hardware makers
  • b. the audio console from windows update.
You can tell what version is installed now by looking in device manager/Sound,video & game controllers/Realtek (R) Audio - right click and choose properties/driver tab

its possible it doesn't show as Realtek there, it might show as High Definition Audio device

I used to think irq errors were easy, I have changed my mind and now find some others easier to work out.
 

Colif

Win 11 Master
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Jun 12, 2015
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NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause
Windows doesn't function without the kernel, think of it as the brain.

I will ask a friend to look at the dump files. He will reply later with a file I can read to see results.
Someone else might answer in the mean time.
 
Dec 1, 2021
16
0
10
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NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause
Windows doesn't function without the kernel, think of it as the brain.

I will ask a friend to look at the dump files. He will reply later with a file I can read to see results.
Someone else might answer in the mean time.
that would be great and thanks for the simple explanation.
 

gardenman

Distinguished
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/rjvx659y/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:041522-9046-01.dmp (Apr 14 2022 - 19:23:36)
Bugcheck:APC_INDEX_MISMATCH (1)
Probably caused by:memory_corruption (Process running at time of crash: ctfmon.exe)
Uptime:1 Day(s), 12 Hour(s), 29 Min(s), and 57 Sec(s)

File information:041122-8046-01.dmp (Apr 11 2022 - 12:07:40)
Bugcheck:KERNEL_THREAD_PRIORITY_FLOOR_VIOLATION (157)
Probably caused by:memory_corruption (Process running at time of crash: firefox.exe)
Uptime:1 Day(s), 0 Hour(s), 20 Min(s), and 26 Sec(s)

File information:032122-9765-01.dmp (Mar 21 2022 - 11:05:36)
Bugcheck:KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL (192)
Probably caused by:memory_corruption (Process running at time of crash: Discord.exe)
Uptime:3 Day(s), 2 Hour(s), 41 Min(s), and 34 Sec(s)

File information:031522-8734-01.dmp (Mar 14 2022 - 23:00:20)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process running at time of crash: dwm.exe)
Uptime:2 Day(s), 15 Hour(s), 19 Min(s), and 11 Sec(s)

File information:022222-10078-01.dmp (Feb 22 2022 - 18:11:37)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process running at time of crash: DOOMEternalx64vk.exe)
Uptime:1 Day(s), 10 Hour(s), 06 Min(s), and 33 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/B450M-PRO-VDH-MAX
There are likely BIOS updates for your system but I can't say for sure. You are using version 8.2. I don't see it listed on the support page, but if I have the correct page, it looks like version 7A38vBD is the latest. I don't recommend using the newer BETA BIOS. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
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Jun 12, 2015
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Crash 2 caused by GPU drivers
Crash 4 caused by GPU drivers
could guess Doom Eternal also GPU drivers

try running DDU in safe mode and uninstall Nvidia drivers, and reinstall new ones either from:
  1. Nvidia
  2. Windows Update - these are just older Nvidia drivers that might be more stable
Should be a newer version of Icue

you are 10 BIOS versions behind so that could play a part in some errors too.
you have 7A38vB2 , current is 7A38vBD
It might feel like new PC after all the changes it makes. You only need to update to newest one, no need for the ones in between.

change GPU drivers and see if that is enough before updating bios.
Website at least has a Youtube video that shows how to update - https://www.msi.com/Motherboard/B450M-PRO-VDH-MAX/support
 
Dec 1, 2021
16
0
10
0
Crash 2 caused by GPU drivers
Crash 4 caused by GPU drivers
could guess Doom Eternal also GPU drivers

try running DDU in safe mode and uninstall Nvidia drivers, and reinstall new ones either from:
  1. Nvidia
  2. Windows Update - these are just older Nvidia drivers that might be more stable
Should be a newer version of Icue

you are 10 BIOS versions behind so that could play a part in some errors too.
you have 7A38vB2 , current is 7A38vBD
It might feel like new PC after all the changes it makes. You only need to update to newest one, no need for the ones in between.

change GPU drivers and see if that is enough before updating bios.
Website at least has a Youtube video that shows how to update - https://www.msi.com/Motherboard/B450M-PRO-VDH-MAX/support
after running DDU and re-installing my Nvidea drivers I tested it for a while. and it crashed again. I have yet to let someone who knows how to update my BIOS because I'm a complete nothing when it comes to that, however maybe this new blue screen minidump can help somehow? https://drive.google.com/file/d/1tQOJKC66JAm0nfrfO8EavfiDKvPf5sKX/view?usp=sharing
 

gardenman

Distinguished
Moderator
I ran the new dump through the debugger and got the following information: https://jsfiddle.net/4kb7Lsa3/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:041922-10859-01 - Copy.dmp (Apr 18 2022 - 18:35:49)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process running at time of crash: steam.exe)
Uptime:2 Day(s), 7 Hour(s), 55 Min(s), and 19 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
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to make the bios update process less painful
MSI show you how

how did you check your ram?
cpu accessed ram, but looked in a spot it doesn't have access to, then it tried to find the location of the file it is looking for, and looked in ram again, and then crashed as it clearly couldn't find what it was expecting.
 
Dec 1, 2021
16
0
10
0
to make the bios update process less painful
MSI show you how

how did you check your ram?
cpu accessed ram, but looked in a spot it doesn't have access to, then it tried to find the location of the file it is looking for, and looked in ram again, and then crashed as it clearly couldn't find what it was expecting.
I never personally checked it, I took my entire rig to a specialist who ran tests on it, one of which was the memtest I believe, it was fine then. As for the motherboard update, I tried it that way but when i flashed my drive it only gave me 2 files and no EXE which I then went into the BIOS with and tried to update but when i selected the flashed drive it didnt do anything with its contents. Also, does that mean my RAM might be broken? or a setting is wrong with it? if its broken I don't know what to do, and it usually seems fine when i play the game that pushes the ram to 94% on task manager.
 
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your plug and play system is trying to find a driver for some hardware and can not get it installed. Go to control panel find device manager look for devices that have error for the install. see if you can get the device installed.
see what device has the error (unless you have disabled something on purpose)
---------------

the system tried to access memory location zero and this is a bug.
since it started in steam, you might have two sound drivers responding to the same signal. (just a guess)


(maybe) I would look to update this driver:
\SystemRoot\system32\drivers\RTKVHD64.sys Tue Mar 10 03:26:32 2020
it is your motherboard realtek sound driver. it had a known bug where it would respond to other sound drivers request. It was fixed but I do not recall the date. guessing it might mess up streaming audio.
the driver also has a bug(exploit) reported that crashes the machine.

(motherboard vendor website has old driver version)
you might disable sound drivers that you don't have a speaker connected to.
--------
BiosReleaseDate = 05/25/2020
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = B450 Gaming MAG META 5 (MS-B930)
Sy
 
Last edited:

Colif

Win 11 Master
Moderator
Jun 12, 2015
56,762
4,517
160,690
10,275
Realtek sound drivers are a pain now. I wish there was a way from looking at driver version in the dumps, to know which type it is.
two types
  1. The old drivers that include the HD Audio manager
  2. The new drivers that come in 2 parts:
  • a. the drivers from hardware makers
  • b. the audio console from windows update.
You can tell what version is installed now by looking in device manager/Sound,video & game controllers/Realtek (R) Audio - right click and choose properties/driver tab

its possible it doesn't show as Realtek there, it might show as High Definition Audio device

I used to think irq errors were easy, I have changed my mind and now find some others easier to work out.
 
fix usb device vendor id =1B1C= corsair
device id = 1B75 (no idea what the device is)

bugcheck just shows a access violation in APC call.
the service name was Subnautica.exe
most likely a game bug, looks like the game was trying to exit with a APC callback running.

if it continues to be a problem, change the memory dump to kernel so debugging info is included. then provide the kernel memory dump c:\windows\memory.dmp
 
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