- Dec 8, 2022
- 6
- 1
- 25
Hello everyone,
For a while now my PC has been shutting off when playing games; I figured that this was due to a damaged CPU socket and ended up buying a new motherboard, however that motherboard has not arrived yet, so I have been trying to play games on my laptop instead. Unfortunately I have the exact same issue on my laptop, within about five minutes on flight sim or around 15 mins on call of duty MW (the new one) it shuts off just like my desktop. Keep in mind both of my PC's are fairly up to date with my desktop having a I9-9900k, RTX 2080ti, good cooling, and 64GB of DDR4 ram, while my laptop is the Alienware m17 R5 Ryzen Edition with a Ryzen 9 6900HX CPU, a RX 6850M XT GPU, and 32gb of DDR5 ram. Along with that, after contacting dell support for the laptop they ran diagnostics found nothing wrong with my hardware, so they told me to just reinstall windows and try again. That did not fix my problem, neither did reinstalling drivers and performing nearly every troubleshooting step I could find on the internet. Its extremely unlikely that both my PC and brand new laptop are damaged and even less likely for them to be behaving in the exact same way due to damage. I am at a complete loss on what to do, I'm leaning towards windows causing this issue (possibly shared settings) because I have no third party software on my laptop but I don't know for sure. Any help would be appreciated.
Thanks!
For a while now my PC has been shutting off when playing games; I figured that this was due to a damaged CPU socket and ended up buying a new motherboard, however that motherboard has not arrived yet, so I have been trying to play games on my laptop instead. Unfortunately I have the exact same issue on my laptop, within about five minutes on flight sim or around 15 mins on call of duty MW (the new one) it shuts off just like my desktop. Keep in mind both of my PC's are fairly up to date with my desktop having a I9-9900k, RTX 2080ti, good cooling, and 64GB of DDR4 ram, while my laptop is the Alienware m17 R5 Ryzen Edition with a Ryzen 9 6900HX CPU, a RX 6850M XT GPU, and 32gb of DDR5 ram. Along with that, after contacting dell support for the laptop they ran diagnostics found nothing wrong with my hardware, so they told me to just reinstall windows and try again. That did not fix my problem, neither did reinstalling drivers and performing nearly every troubleshooting step I could find on the internet. Its extremely unlikely that both my PC and brand new laptop are damaged and even less likely for them to be behaving in the exact same way due to damage. I am at a complete loss on what to do, I'm leaning towards windows causing this issue (possibly shared settings) because I have no third party software on my laptop but I don't know for sure. Any help would be appreciated.
Thanks!
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